LMG
Lifesafer, Monitech and Guardian
What does LMG stand for?
QuickStart is the brand that I need to mention when I receive a call from that brand
What´s the brand that I am required to mention when receiving a call from Monitech?
If client receives this message on the screen, it doesn´t mean that he failed the test, but it is a caution for future tests as the device detected alcohol.
What does the display ¨warning¨ mean?
If client doesn´t call to notify about the change/ cancellation of appointment within that time, he will get a missed appointment fee
What happens if client doesn´t give the 24-hour notification?
In this section I can check the the fees that the client needs to pay for a reset appointment.
What information can I check in the Reset/ Violation tab?
It stands for Ignition Interlock Device
What does IID stand for?
I can use the phone number, client ID or DLN
What information can I use to find an account?
It means that the FC100 device is in permanent lock out
What does it mean when lockout and service lights are on steady?
This type of appointment is set up when the client needs to unlock the device without getting more days added
When am I required to set up a reset appointment?
It happens when the client breaks the program agreement with the state and removes without approval
What is the early termination?
A company that helped originate the ignition interlock industry in 1991
What is Lifesafer?
That provokes an auto fail in your evaluation and also complicates the future agents call.
What happens if I don´t leave a note?
The client has to wait from 5 minutes to 24 hours to do the test one more time
What occurs when client gets into temporary lock out?
Sales is the department responsible of setting up those type of appointments.
What department is responsible of setting up installation appointments?
This is the fee that the client has to pay to the technician in addition to the three basic monitoring services as he belongs to the DP fee group
What is the Calibration service fee?
A company that helped start the interlock program in Arizona over 15 years ago in partnership with ADOT.
What is QuickStart?
Document provided to the client so he can allow another person to make changes and get information of the account
What is a third party authorization?
The QT2 device is provided to people from that program in that state
Which device is provided to people enrolled in a QuickStart account in AZ?
This type of appointment doesn´t have an estimated time as technician has to check the device to determine what´s going on.
How long does an interlock exchange last?
That fee applies in addition to the basic monitoring fees when the client goes for a less than 60-day calibration in Iowa?
When am I required to apply the ¨early service fee¨ in Iowa?
What is the monitoring authority?
One of the duties of this department is to notate the account when the client is eligible to remove
Mention one of the duties of CRT when client is eligible to remove device:
This is the program allows the client to get the device calibrated and mailed out at home.
What is the CNG program?
This department confirms that the client is allowed to remove device by leaving a note in client´s account.
How does CRT confirm that the client is eligible to remove the device?
In both cases I need to transfer the client as his account belongs to a Franchise in Pennsylvania
What should I do if I get a call from an Alleghany or Dauphin account?