QC
What is the job of QC?
To check the quality of your appointments
What do you a dispo a call when a cx says they are not interested and hangs up
CNA
how do you rebuttal a person that says they are not interested?
I understand that you arent interested, we do have a 0 down and 12 month of payments on us, I can run through these questions to see if it would benefit you, do you own or rent your home?
You should always offer the _____ when booking an appointment.
The Next Day
What are the steps of the address picker
Move marker, confirm marker, confirm address
What do you disposition a campaign B or D if you successfully book them?
SC
REBUTTAL ME: I do not want anyone coming out if you cannot give me a ballpark!
Unfortunately, our systems are not a one-size fits all and are customized per customers needs. Many factors go into play when constructing your system such as kwh usage, sunlight exposure, geographic location etc. We would need to get one of our solar experts out to assess your home and provide you with the numbers you need to make the informed decision, do you rent or own your home?
If the customer cannot do the next day, what should you do?
Offer the NEXT, NEXT day.
What is to be included in the opportunity notes
Spousal information, shading, home type, any important requests
TITLE: appt date/time
what is the allotted time between dispositioning a SC call and taking the next call (ACW)?
3 mins
I am interested in a generator/off grid system
I understand, going off-grid could be tricky considering you will not have the grid to rely on in the scenario of a power outage, - here at Pink Energy we do offer the Solar Edge backup battery which can give you the feel of an off grid system, and the sense of security if you ever lose power, do you happen to rent or own your home?
ROLE PLAY:
What are the appropriate ways to ask for KWH usage?
Option One: Telling the customer to respond to the confirmation text with a photo of their kwh usage (GRAPH OF 12 MONTHS).
Option Two: Asking the CX to grab their electric bill and getting the 12 month usage over the phone.
Why is it important to use both Next Day Calendars?
to be sure that the zip code and state are in servicing territories
What are the follow up questions for credit and income before dispositioning DNQ?
was the last time you checked your credit was it at or above 640
by the end of 2022 would you be able to show 40K or greater
Do you have a spouse you can combine with
Does your spouse happen to have a 640?
Anotha One: I did not fill a form out, my spouse did.
Well it looks like your spouse expressed interest in solar energy, and right now we are offering eligible homeowners a zero down program and 12 months of payments on us, along with a free estimate with no obligation, do you two own or rent your home?
If the only types of profiles that populate when you search the number are lead, account, and contact, what would you do?
Do we create duplicate accounts/opportunity?
1. Click on either account or contact and locate the opportunity and begin confirming the information there.
2. NOPE, we use the existing opportunity no matter how old it is.
Name two zip codes we DO NOT BOOK
600XX-617XX
315XX-317XX
43456,43438
670XX-673XX
676XX-679XX
788XX-799XX
201XX-223XX
What do you dispo a customer who says they do not know their income?
DNQ - INCOME
Can you call me back im at work?
I understand your at work, this will only take a couple minutes. I can go through these questions quickly to see if it would benefit you, so do you own this home or rent?
What is the correct way a customers name should be presented on an opportunity?
What if the customer refuses to provide their name?
First and Last Name ONLY.
Professionally exit the call, you must have the customer first and last name on the opportunity.
No name = No design = No proposal = No demo = YOU AINT GETTING PAID.