Journey/Re-Evaluations
What does the "I" in WE GRIN stand for?
Introduce the QAC
What is Our Fast Track goal?
80% plus!
Bright On is __X faster than whitening strips?
3X
What insurance do we accept as payment?
United Healthcare Insurance
What percent of customers can afford orthodontic treatment?
1%
When do you get the Motivation, the O.R. and the Emotional Why of the More Journey?
Step 1- Motivation
Step 2-O.R.
Step 3- Emotional Why
What age range do we consider teens?
12- 19 years old
If the customer wants to single pay and wants to use $300 on Care Credit and the rest on a MasterCard what drop downs do you select?
Care Credit drop downs 6 or 12 months. Make notes in Case priority message
What is the Retainer FT goal?
30%
We have over ____ licensed doctors across the US & Canada
250
What does the "R" in Reval stand for?
Reassure the customer
What do you write in Smile Check when a customer does our scan app and where?
CYBORG in Case Priority Message
What dental history questions do we post in the customers chief complaint?
Any question they answer yes too
When do you not FT a customer for their retainers?
What was the first Country we expanded too?
Canada
In what step of the Reval script do you re-verify customer info?
Step 2- Explain Today's Visit
How many flags do we have currently on Grinnernet for being international?
11!
If a customer has a gift card where in Smile Check do you enter the Gift Card code?
Discount selection in Smile Check
What are the 5 steps of the Greeter Role?
1.Welcome
2. Wayfinding
3.Check-In
4.Dialogue
5.Video Request
In what 2 locations do we have a customer care center?
Nashville TN, and Puerto Rico
What is one of the Motivation questions you can ask out of the Journey?
1. What brings you into SDC today?
2. How long have you been thinking about improving your....?
3. What would you like to improve or enhance about your smile?
What 5 things are different for teens vs regular customers throughout their Journey?
Tile Case
1 Free replacement
Offer night time during appointment
Guardian/ Teen reminders
Video Chats
What are the 5 reason you don't scan a customer?
Metal attachments (Braces)
Under the age of 12
Sores/ excessive bleeding/ resent surgery
Doesn't sign H&C
Covid Symptoms
Do we scan a customer when one arch is dentures? If so do they leave them in?
If the customer has a full denture on one arch and would like to treat the opposing arch, yes we would scan the customer. The full arch denture will remain in the customer’s mouth for the scan.
We have __ number of Smile Buses across the US and Canada.
6 Smile Buses