Show:
Patient Admin
Slides
Eligibility/Insurance
Required Information
PSR Etiquette
100
Before entering a new patient you must...
What is Check by ss# and/or date of birth that the patient has not been entered into the system.
100
A patient has signed their third waiver for their slide copay, what do you do?
What is inform them they are no longer on the slide, make a note on their account, and notify Martani or Christy.
100
Insurance Eligibility must be performed when
What is at each visit.
100
To be verified from the patient when scheduling an appointment.
What is telephone number and address.
100
Always include this when answering the phone.
What is your name and location.
200
Registration forms must be completed how often
What is once a year.
200
You should do this when a patient hands you a slide application.
What is review the slide for completeness and make sure all income is attached.
200
The patients relationship to guarantor...
What is child, other, self, and spouse.
200
It is "required" that you check this each day.
What is your e-mail.
200
Always do this when you greet a patient/visitor.
What is smile.
300
At what age can a child become their own guarantor?
What is 18. There are exceptions!
300
When giving a patient a slide application to fill out, you must inform them of this deadline.
What is 10 days from that day.
300
What field is required for insurance holder information.
What is subscribers dob and ss#
300
Fields that are required on additional data tab for UDS reporting (per Lynn)
What is Language Best served, housing status, agricultural status, race, ethnicity, and veteran.
300
These markings should be covered at all times.
What is tatoo's
400
When you receive updated patient information you should do this.
What is immediately update in EHS patient administration.
400
When handing a patient a slide application, you must write this on the application.
What is that days date.
400
The dollar field that must match the insurance verification on the insurance tab under patient administration.
What is expected copay
400
You must check and verify this each time a patient comes in.
What is address, phone number and insurance coverage.
400
When do you e-mail JULIE AND LYNN about your time?
What is when coming in late or leaving early.
500
What date(s) do you enter when you have a new insurance?
What is effective date and expiration date (on the old insurance).
500
What documents are needed for sliding fee approval?
What is household income, foodstamp approval letter, unemployment benefit statement or signed unemployment statement, proffit and loss statement.
500
What would you use to check eligibility for Virginia Premier patients?
What is Navi-Net.
500
Demographic sheets must have this on them at each visit prior to being scanned.
What is a patient signature and date on the demographic sheet
500
This mandatory memo was sent out by Human Resources last week which had to be signed and returned to HR
What is timeclock and payroll policies.