CONSTRUCTION
A mandatory Salesforce Tab field where the Coordinator chooses how the customers circuit is to be designed.
What is the Build Type?
A BOT that creates a Salesforce Object that integrates with Prism.
What is the CJ BOT?
A symmetrical, scalable, internet connection for a single customer.
What is Dedicated Fiber Internet?
This is the group you would go to for a physical optic to be checked.
What is the ISP group?
Bandwidth of the circuit can be found on this page.
What is the Engineering page?
The semi-automated calculation of project duration based on the scope of work.
A BOT that creates EPR issue flags for various partners to resolve.
What is the OI BOT
A point-to-point circuit that connects two locations.
What is EPL (Ethernet Private LAN)?
This is the group you would go to when you need to check the status of the fiber delivery.
What is construction?
The LCON Validation Date can be found on this page.
What is the Service Request?
The combination of multiple optical signals onto a single fiber by using wavelengths within the 1564.68 to 1535.82 space
What is DWDM Dense Wave Division Multiplexing?
A BOT that populates Engineering pages with Milestone updates.
What is the Notes BOT?
A single uplink device multiple customers can use for internet access.
What is an Agg Switch?
This person is someone that can help you when you need an update on the creation of an ISP work order.
Who is Network Engineering?
The page where you would assign the Service Delivery Manager.
What the is Opportunity Service Location
A meter that injects light into a fiber and measures scattered or reflected light back from points along the fiber.
What is an OTDR - Optical time-domain reflectometer?
A complete, out-of-the-box phone system for messaging, video calling and voice.
What is Unified Communication with RC (UC + RC)
The readiness checklist is completed before scheduling an install by this group.
Who are project management?
The probability of the ROE closing can be found on this page.
What is the ROE Detail page?
A standardized identifier used to pinpoint the location of network equipment.
What is the CLLI code, or Common Language Location Identification code?
The automation that submits 1Remedy ISP tickets.
What is NOVA?
This feature Aggregates Uplinks to a single CPE.
What is LAG?
This team works with JIRA tickets to complete work requests outside of the 1Remedy process.
Who is ISP?
The IRR for a multi-site carrier or cell tower order can be found on this page.
What is the Projects page?