What is PERFORMANCE, ECONOMY, BLAST, EXTREME 105,EXTREME 505, PERFORMANCE STARTER
100
3 EXTENSIONS WITHIN 6 MONTHS ROLLING
What is 1-3 YEARS OF SERVICE
100
BILLING/SALES
What is THE DEPARTMENT YOU TRANSFER THE CUSTOMER IF THEY WANT TO DOWNGRADE
100
BUILDING BLOCKS
What is CUSTOMER SERVICES ICON
100
HOLD, AFTERCALL, AUTOIN, LOG IN
What is AVAYA
200
bundled offer which combines all 3 core products of Comcast for a limited time offer.
What is XFINITY TRIPLE PLAY
200
1 EXTENSION EVERY 30 DAYS
What IS 3-10 YEARS OF SERVICE
200
PAPERLESS BILLING
What IS ECOBILL
200
PROPER PROCESS FOR CREDIT CARD PAYMENT
What is CREDIT CARDnumber, EXPIRY DATE, Payment amount
200
INTRANET
What IS THE SITE TO FIND THE COACH, GMS, JOB OFFERS ETC.
300
SPYR1
What is SURE PRICE 1ST YEAR
300
ELIGIBILITY FOR EXTENSION
What ARE NO PAYMENT REVERSAL NO COMPLETED NON PAY DISCONNECT, TENURITY AND PAYMENT
300
ER ONE IS?
What IS ESCALATION RESOLUTION
300
BILLING CALCULATOR
What ARE CYCLE DATE, BILL RECEIPT DATE, BILL COVERAGE, RECENT PTP, TAP DISCO DATE
300
EMAIL
What is GMS WEBMAIL
400
CABLE BOXES
What is ANYROOM DVR, DCT, DTA, HD, HD DVR
400
CYCLE DATE: 1ST TOMORROW IS MARCH 1ST
OUTSTANDING BALANCE: 400
PAST DUE: 200
WILL MAKE PAYMENT ON MARCH 2ND
HOW MUCH IS THE AMOUNT TO PAY ON THE 2ND
What is 400.00$
400
This type of adjustment is used to reverse an item on the customer’s ledger.
What IS ITEM REVERSAL
400
T-GRAM IS
What is DISCONNECTION NOTICE
400
RUDENESS, SHOUTING AT THE CUSTOMER, LONG HOLD, WAITING FOR CUSTOMER TO HANG UP
What is CIP VIOLATION CUSTOMER INTERACTION POLICY
500
This tool is designed to streamline existing processes of internal communication between departments to enhance Think Customer First. The ticketing system allows tickets to be resolved by fix agents and sent back to the originator in a timely manner when they are completed.
What IS ESCALATION RESOLUTION ER
500
6MONTHS ROLLING IS?
What is COUNTING BACKWARDS IN MONTHS
500
00.00 PAYMENT
What isNOT ELIGIBLE FOR EXTENSION
500
RESTORE THE SERVICE OF CUSTOMER PROCESS (INCLUDE THE CODES NECESSARY)
What is CUSTOMER CENTRAL, CANCEL WORK ORDER 1A FOR PAYMENT OF FULL PAST DUE OR OUTSTANDING/ 1B FOR PTP OR PARTIAL PAYMENT
500
0-6 Months of Service w/ no Prior Payments
0-6 Months of Service w/ 1 Payment or More
6-12 Months of Service
1-3 Years of Service
3-10 Years of Service
10+ Years of Service
What is NO EXTENSION, 1 EV 6MO RL, 2 EV 6MO RL, 3 EV 6 MO RL. 1 EV 30 DAY RL. ANY AS LONG AS WITHIN 21 DAYS