Emotional Intelligence
Your ability to recognize and understand your emotions, and your skill at using awareness to manage yourself and your relationship to others
EQ (Emotional Intelligence)
The goal of communication
To Create Understanding
The active process of inspiring people to move from where they are to where they want and need to be from a performance, development and career perspective
Coaching
The four emotional intelligence skills pair up under two primary competencies: _____competence and _____ competence.
Personal Competence and Social Competence.
Most people don't listen with the intent to understand. Most people listen with the intent to do this instead.
Reply
Person’s views, thoughts, opinions, and ideas on a specific topic but usually not information about the impact of someone’s words, behaviors, or actions
Input
Your ability to accurately perceive your own emotions in the moment and understand your tendencies across situations
Self Awareness
Parent, Adult, Child
Ego States
An expression of courtesy or praise, usually in a generic mode such as “good job.”
Compliment
Your ability to use your awareness of your emotions to stay flexible and direct your behavior positively
Self Management
If communication is about creating understanding, then THIS is about Demonstrating That You Understand First the emotion and then the content
Listening
Goal, Reality, Options, Way Forward
Elements of the GROW coaching model
Your ability to accurately pick up on emotions in other people and understand what is really going on with them
Social Awareness
Conveys to the speaker the sense that you are actively engaged with what they are saying, to the point that you can repeat it back from time to time in your own words.
Active Listening
Communication to a person or group on their behavior, actions, and/or words and the impact that behavior has on an individual, a group, the job, etc.
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