That's NICE
As of this year, the name and branding for Content Hub was changed. What is the new name?
Seller Central
___ cards are the new (as of 2024) and interactive way to view all NICE solution information. In this document, you'll understand what the solution is, how it works, who to position it to, and relevant competitive information
Winfo Cards.
in Devin's session yesterday he highlighted the name of the technical term for "..."
ellipsis
Name 1 of the 3 products Tanner Draper demoed for us on day 3
Expert, Autopilot or CXone Core
What does CCaaS stand for?
Contact Center as a Service
In the Tailored Messaging presentation, what were the 3 golden rules?
Conversational, Differentiated, On the same page.
According to CCS, "no goal means no ____"
Prospect
Who is NICE's biggest/main competitor?
Genesys
TRUE OR FALSE
a high CSAT score is a goal our prospects / customers would benefit from
True
The sales methodology we use at NICE, CCS, focuses on the holistic view of our customers and prospects. What does the acronym CCS stand for?
Customer Centric Selling
In this CCS Sales Stage, we are identifying goals with the prospect and likely sending success stories and case studies.
Stage 0
_____ is an interaction-centric platform built to orchestrate ALL interactions.
Every type of interaction, from voice to digital messaging to chatbots and social, is managed on the platform.
CXone
This competitors selling strengths are:
- New and improved cloud
- 100% uptime guarantee
- strong Salesforce & Zendesk integrations (voice only)
- no charge for support services
- free recording storage
Talkdesk
This scale, or scoring model measures customer experience and predicts business growth.
NPS, or Net Promoter Score
What does the acronym IVR stand for?
Interactive Voice Response
What year was NICE founded?
1986
Machine Learning, Deep Learning and LLM's are all categories under the ___ umbrella
AI / Artificial Intelligence
This competitor's selling points include massive brand recognition, "pay for what you use pricing" with the perception that it's cheaper, and "no long-term contracts, cancel anytime"
Who is the competitor?
Amazon Connect
Enlighten, NICE's AI built specifically for CX, is broken out into 3 solutions. What are their names?
Autopilot - AI powered intelligent virtual agent
Copilot (Agent and Supervisors) AI powered assistant designed to elevate agent and supervisors capabilities
Actions - AI for CX leaders that identifies automation opportunities and streamlines work
NICE's VRS team makes the migration to CXone smooth & easy. What does VRS stand for?
Value Realization Services
(As of today!)
How many Sales Development Managers are there total? (Globally) Name Them.
SDR Leadership cannot assist with this question
Nine
Amber, Bryston, Alex, Jason, Doc, Krystal, Matt, Mike Wiseman, Pavel
DOUBLE JEOPARDY!!
___ refers to multiple ways customers can interact with a company (call, email, chat, text, etc.)
Omnichannel
This competitors selling points focus on: 99.999% reliability, easy to buy / quick to quote, best of breed for WEM integrations.
"You'll be important to us / we're small enough to care"
Five9
There are a multitude of business goals a prospect can have, but they tie back to what four goals?
DOUBLE JEOPARDY
What does NICE stand for?
Neptune Intelligence Computer Engineering.