Name That Tool!
That's NICE
Call Centers for Dummies
Acronyms
Misc.
100
This is the website you login to clock in, add PTO, and access pay information.
ADP
100
in 6Sense, this is the lowest (coldest) buying stage a company can be in.
Target
100
This kind of call center focuses on outgoing calls
Outbound Call Center
100
What does ACD Stand for?
Automatic call distributor.
The primary purpose of an automatic call distributor is to route incoming calls to contact center agents or employees with specific skills.
100
This tool in our tech stack allows you to share content directly to your LinkedIn page with the click of a button
Oktopost
200
What is the name of the website you would use to look up contact information?
ZoomInfo
200
a cadence is an item within what tool within our tech stack?
Salesloft
200
This kind of phone houses an agent’s telephone on their computer, which gives the agent easy access to a phone function by using that computer’s mouse.
Soft Phone
200
What is the name of the CRM we use at NICE?
Salesforce
200
What is the name of the tool/website you would use to submit a ticket to HR/IT?
ServiceNow / SNOW Portal (Same thing!)
300
This tool you would use in conjunction with your LinkedIn account, and provides you with ready-to-post content.
Oktopost
300
Name 3 of our competitors
8X8
Genesys
Talkdesk
Cisco
Five9
AWS
300
Designed to increase agent's efficiency, this type of dialer places phone calls before agents become available.
Predictive dialer
300
What does AHT stand for?
Average Handle/Handling Time
The average amount of time an agent spends handling a contact.
300
Devin Campbell is the VP of what department?
Sales Development
400
This tool, owned by NICE, is where you would go to navigate through recorded calls.
CXone
400
You would navigate through this site to find resources from sales, competitor information, SDR fundamentals and more.
Content Hub
400
DOUBLE JEOPARDY!
How many SDR managers are there? Globally.
Nine
Alex Petersen, Doc, Jason Goates, Krystal Brown, Amber DeGiorgio, Mike Wiseman, Nate Thompson, Bryston Kehl, Andrew McMahon and Pavel Suslov.
400
NICE is the leader in the CXI category. What does CXI stand for?
Customer Experience Interactions.
400
What is the ONE difference between a lead and a contact in Salesforce?
a contact is tied to an account.
500
This tool in our tech stack is used to predict buying habits, that will allow you to take priority on leads that matter most.
6Sense
500
DOUBLE JEOPARDY
Name 5 different job titles you would use regularly in your lead milling searches.
500
What does CCaas stand for?
Contact Center as a Service (CCaaS)
500
Generally, our customers want to have high CSAT scores. What does CSAT stand for?
Customer Satisfaction Scores
500
What is the first and last name of our CEO?
Barak Eilam