Resource Management
Also known as ____ (There are multiple correct answers)
Resource Allocation, Resource Scheduling, Resourcing
Refer to themselves as "Creatives" by far and large.
Agency (Marketing/Advertising)
This feature is heavily used to differentiate Professional Services teams from Internal teams. Focused on understanding the cost of a resource's time versus the revenue they generate.
Hi there,
I have 500 companies that I consult for, do me a favor and give me the demonstration before you lose out on potential clients.
Need more info
A project is comprised of a series of ___ to be completed.
A ___ is a single-unit of work that must be completed within a project.
This is what an individual is "working on"
Task
Resource Management is the scheduling of _____ Projects
Upcoming, Future, Planned
While technically a "services provider" these companies need extremely specific "Case Management" Software
Lawyer
Project-based work _____
Users: I don't know yet
Use Case: Agency
Current Tools: Parallax, Excel, Quickbooks
Challenges: Resource management, financial planning and estimation, time tracking and reporting
"Everyone in the agency tracks time, I just don't know how your licensing model works"
Book it
This feature, closely related to Time-tracking, is used to measure the "cost" of something as it relates to the project.
Hint: Employees can submit a ____ report
Expense
What mandatory feature goes hand-in-hand with Resource Management?
Time Tracking/Time Keeping
Long projects, Product-based, often need to manage their machines as resources. Very commonly use ERP Software Tools to manage their business end-end.
Manufacturing
Profit is measured in ____
Dollars ($)
AE Target Account comes inbound. Pure-play services organization (consultancy) of 150 struggling with resource management and capacity planning.
Book it
We know that if they are a PP-services organization that is struggling with resource management that the MAJORITY of the company will be in the tool. AE Target Account reinforces this
This is a visual representation of the project to compare Start and end Dates.
It is a high-level overview of your active projects.
Heavily used by the "Project Manager" of the organization.
Gantt Chart
The measure of how much of your available resources you are currently using. It can help you to plan how to utilize your resources more effectively to ensure that your organization is being as productive as possible.
The #1 metric that Resource Management looks to track. (Hint: Billable vs. Non billable time)
Utilization or Billable Utilization
Extremely long projects where inventory tracking, off-line mobile access, and job costing with materials is common.
Construction
Margin is measured as a ____
Percentage (%)
Employees: 250,000
Users: 30
Use Case: Engineering Firm
Current Tools: Monday.com, Excel, Google Sheets
Challenges: Budget Management, Utilization tracking, project/portfolio management for a wide variety of project-types, Gantt Charts, team communication, Possible integration with Slack
More info
In large Enterprise organizations we have to be a bit careful, even when its a pure-play services provider. In a company this massive, they are bound to have MANY internal teams that have nothing to do with the client-facing side.
This isn't a "don't book" but a "more info".
A type of reporting tool designed to aggregate, analyze, retrieve, and transform data in your business into a visual format.
Very popular feature that is NOT within our "Premier" version (self-serve clients)
BI (Business Intelligence) Tool
This is a financial estimation of a services project during the resource management stage. Used by calculation of *Amount of hours allocated to the resource* x *Bill and Cost rate of said resource*
Estimate at Complete
Systems Implementers
IT Services (IT Consulting)
Name the Three primary "billing types"
"T&M, Fixed Fee, Retainer"
IT Services Provider
Users: 30
Current Tools: T-Sheets, Resource Guru, Quickbooks
Challenges: We work on client-facing IT consulting operations within government primarily. We are looking for a system to tie together Resourcing, time tracking, project profitability, and client collaboration.
More info
DCAA Compliance check - We see that they are using Tsheets + Work with Gov't (TSheets is a DCAA complaint tool).
Follow-up to clarify if this is a requirement.
This early stage of a project allows you to quickly and efficiently build a bottoms-up estimate for your clients—which involves building a task schedule, allocating roles to tasks, and estimating resource hours, costs, and margins—before any work on the project begins.
"Estimation" or "Estimation Stage"