Simplepay
When was simplepay launched at CDK? (approx is okay!)
Fall-ish of 2024
Who beside the AASE on a Elead/DR/VIS dealer only (competitive dms) could you assign a modern retail lead to?
MRSE - refer to the org chart email for assignment
what is serviceview?
software using servicelane technology appt scheduling check in service servicetracking two way texting video and image capture capability mobil/digital pay features and more!
Who on the team has never attended a wedding?
Mackenzie
Where can I find the links to the current campaign lead lists and talk tracks?
SDR Info One Note - March Campaigns TAB
Who should I call about simplepay?
GM, Controller, IT Director, CFO, office manager,
Who should I assign a Roadster lead to if the customer has CDK products at the store?
MRSE!
what do you need to use serviceview correctly
DMS integration and inspect integration mpi workflow
Who should we assign a lead to from a OEM and should we call the lead? Example: Bob Smith from Toyota North America wants a demo of roadster
OEM TEAM! Jen Cole can help direct or ask me to help! DO NOT CALL, not necessary
what leads should be sent to Peter O?
ALL DMS LEADS that fall in his territory, even ones in Salesforce with a key rep, Peter must vet the lead first (email him and copy Ashley 100% of the time)
Where is simplepay located for the dealer?
Embedded in the DMS
Who would I assign a Canada lead to if they are not in salesforce?
Email David Bender/Steve Noel pending territory
(I will show you how to look in SF now!)
FUN FACT: YOU CAN AND SHOULD assign all Canada leads to the DMS unhook rep for DR, CRM, DMS, 180, etc - they sell it all!
Do we offer the tablets used for serviceview?
No, we do not sell tablets
Who on the team has a sibling that works for a CDK DMS dealer?
Kelsey
what are you responsible for at the end of the day each day?
EOD to Ashley and punching out
Who can we not call to sell simplepay to?
Current CDK customers on one pay; dealers not on CDK DMS; folks in Quebec Canada
Who should we send a simplepay lead to?
Inside Account Manager
What suite is serviceview included in?
Fixed Ops Suite
What if a CRM Marketing Lead comes in and its assigned to the CRM unhook team, what should I do?
DO NOT CALL, Send immediately to CRM unhook team; refer to UP Team Maps if not in SF or if still unsure teams Boomer
what should you do when you arrive in the morning (first thing after your computer goes on?)
Turn on your VPN
How many terminal models are available for simple pay?
3- link2500; lane3000 and move 5000
Who would we assign a Fixed Ops Suite lead to if the dealer is on Dealertrack DMS?
Service ADE
*NOTE, we can sell Fixed ops suite to CDK DMS (goes to AM), Dealertrack DMS(Service ADE), SOON AUTOMATE will be allowed
Can we sell Fixed ops suite with serviceview to a dealer not on a CDK DMS?
Yes, to non GM stores on dealertrack DMS
Who's Birthday is in June?
Brandi
What did the judge say when a skunk entered the courtroom?
Odor in the court!