MAZDA DR or others
True or False
Can we use the world exclusive or preferred when calling Mazda dealers?
What is False
We need to use the words "ONLY LAUNCH PARTNER"
what continents/countries do we service?
North America (includes Canada and USA as well as select Caribbean islands) - if someone is asking south america please take their information and message Jim Verity and myself to see if he wants the lead sent to the team!
Someone is calling in to get help with their printer, what do i do?
who played the flute?
Brandi
What should you not say for VIS/CRM leads?
We want permission to stop by (the rep does not want permission they are going anyway!)
If I get a CRM unhook lead from marketing, what do I do?
Assign directly to CRM unhook rep, no need to call! Also, request acct if not in the salesforce and let the salesman know so when its ready they can convert it
Who do I assign a lead to for a DMS store not in Salesforce?
Peter - email him and me with all info, assign to him in salesforce
someone called in for a program or software you are unfamiliar with, what do you do?
take the customers information down and create a lead and send a message to sales team after getting as much info as possible in what the customer is looking to accomplish with unknown software. Do not busy yourself with finding the answer and calling the customer back - unless you are at quota!
What is Labor day for?
a public holiday or day of festivities held in honour of working people, in many countries on 1 May, in the US and Canada on the first Monday in September.
what would be a nice thing to say on a CRM/VIS call?
**Bundle promotion; Dealers saving thousands in money and time; more data than anyone else; Open to hearing about some wins and see how it could be a fit tfor your store
what should we double check for in conversica when a customer replies?
STOP MESSAGING! I just turned one off that has been converted from days ago!!!!!
Do we need a campaign for Subaru Partner Digital Retail Requests?
NO they do not require tracking
Customer calls in asking to speak with the CRO, what do I do?
Let them know we do not have ability to transfer internally - and do not have contact info - if they are persistent just pretend to write their info down and throw the note out
Who has 12 siblings?
Sherry
which VIS rep is going to be OOO for a full month?
Kevin Keveaney = gone 9/17 - 10/17
Who can I reach out to about MAzda promise program? Can I use email and or phone?
current CDK customers only with any CDK product
can only call
How many activities should I do per day on minimum?
50
Ford inbound service requests from the inbox - how are these loaded?
CDK LEAD --> campaign OEM - Ford (FixedOps) - Inbound
whose sister just had a baby?
Monica and Haley
Where should VIS leads go if its open territory?
**IF Terry Elliot Retired = assign to Geoff Grant
**IF Michigan or East Coast = message Stephen Hamilton for assignment
What if a company calls and wants to partner with us? how can we handle?
What about a pardot form?
You can take their info and email it to Eric Scott for easy assistance
You can just forward the pardot form to him
65.25 CONVERSIONS - submit 73 leads approx to get to your required quota (based on the team average of 90% conversion rate)
Someone called in for a job requisition they see online, what do I do?
Thank them for calling and tell them our talent partners will certainly reach out after review and be on the lookout for a call or email from them!
How Many Chickens does Ashley have?
12
Where would you send the VCA leads to?
the inside account manager for DMS stores or MRSE on competitive