Acronyms
TH
Treehouse
What is the maximum term length for an STL?
2 years or 24 months
Does a LOC get more or less expensive the longer you hold it out?
More expensive
What do you do if you scheduled an email handoff for same-day FU, but then find out the AE is OOO?
Slack Maya for re-assignment
3 hours
PPP
Paycheck Protection Program
Which takes longer to be approved & funded, STL or SBA?
SBA
What is the lowest credit score considered to apply?
550
What type of handoffs require using the Call Queue?
Tier 4 handoffs (login & seq)
A BO tells you they want to refinance their loan balance. What should your qualifying notes outline look like?
Need, Amount, Timeline
Need, Amount, Timeline
FU & Notes
UW
Underwriting
What is the lowest interest rate our lenders offer?
Bonus: What product?
10.25%
SBA
What is the lowest dollar amount the SBA will approve?
When doing a warm handoff, what do you slack the AE and do you recap with the AE before or after the merge?
Slack the Account link
After the merge
When you get a Tier 4 Login, what is the daily cadence for outreach?
BONUS - How many days do you follow that cadence?
2 calls (1 AM/1PM), 1 SMS, 1 email
5 business days
BTR
Business Tax Return
Which product is the best fit for cash flow gaps?
Line of Credit
Typically, around what percent paid down is a BO eligible to renew?
45% - 50%
You get the below qualifying notes - is it ready for handoff?
Need - operating expenses, Amount - 20k, Timeline - EOW, FU - Mon 2/10 3p EST @Liana, Notes - BO is ready for funds sooner than later, shopping elsewhere
No (clarify need)
What are the 3 areas of TT that you use?
Docs Magic Link, Soft Credit Authorization, Documents Upload
SCA
Soft Credit Authorization
MUST LIST ALL
STL, MCA, LOC, MTL, SBA, Equipment Financing
What are the differences between renewing & refinancing?
BONUS - What do they have in common?
Renew - same lender, interest waived
Refi - different lender, interest carries over
Both - net new capital (get additional funding)
If a BO wants funding to buy real estate, what pivot do you use?
What other costs are associated with the RE purchase that you need to cover?
What projects or other working capital needs do you have that could use some financing?
When collecting application materials, what do you need to get?
4 months of business bank statements
Soft credit authorization