Chs. 1, 3
What is the purpose of learning interpersonal skills?
a. To communicate effectively
b. To share our thoughts and feelings
c. To build trust and inspire commitment
d. All of the above
What is (d) all of the above
True or False?
Self-disclosure can be a risky thing to do, as it may result in some people liking you less.
a. True
b. False
What is (a) True
True or False?
As long as you express yourself clearly, you do not need to check to see how your message was received.
a. True
b. False
What is (b) False
The wisest way of dealing with anger is to:
a. suppress it
b. try to ignore it
c. feel and express it
d. get over it as soon as possible
What is (c) feel and express it
What type of source has the most credibility?
a. Blogs
b. Websites
c. Books
d. Peer reviewed journal articles
What is (d) peer reviewed journal articles
To achieve self-actualization, you must be:
a. hard working and talented
b. willing to practice conflict resolution skills
c. willing to create formal relationships
d. time-competent and autonomous
What is (d) time competent and autonomous
These are all ways of increasing your self-awareness EXCEPT:
a. Comparing yourself to others
b. Giving feedback to others
c. Engaging in introspection
d. Observing yourseld
What is (b) giving feedback to others
Lori is concerned that her friends and coworkers often fail to understand what she says. Which piece of advice do you think she should follow?
a. When expressing your feelings, avoid nonverbal messages because they tend to be less effective
b. Try to express your message using long and sophisticated words
c. Make your verbal and nonverbal messages match each other
d. Try to speak in general terms, using phrases like "most people"
What is (c) Make your verbal and nonverbal messages match each other
Feelings are:
a. Psychological experiences
b. Internal physiological reactions
c. External physiological reactions
d. Overt behaviors that communicate your internal state to others
What is (b) internal physiological reactions
When choosing a topic, what should you take into consideration?
a. your interests
b. the interests and needs of your audience
c. the occasion
d. all of the above
What is (d) all of the above
Psychological health involves the ability to:
a. Be happy without friendships
b. Build and maintain cooperative relationships
c. Cooperate with others even when you don't want to
d. Be productive at work
What is (b) build and maintain cooperative relationships
According to self-perception theory, you can understand your attitudes and emotions by:
a. Listening to feedback given by people who know you really well
b. Observing and interpreting your own behavior in different situations
c. Observing and interpreting other people's behavior in similar situations
d. Displaying deindividuation to an appropriate degree
What is (b) observing and interpreting your own behavior in different situations
Sender's credibility depends on all of the following factors EXCEPT:
a. Expression of warmth and friendliness
b. Their reputation as trustworthy
c. Their relevant expertise
d. Their creativity and insights
What is (d) Their creativity and insights
Shannon has not learned to express her feelings effectively. This can lead to the following problems except:
a. Selective perception
b. Biased judgment
c. Diagnosis and conflict resolution
d. Relationship problems
What is (c) diagnosis and conflict resolution
When analyzing an audience, the demographics of the audience can help us to:
a. make educated guesses or assumptions about the audience
b. identify likely common interests of the audience
c. determine possible shared cultural points of reference
d. all these choices
What is (d) all of these choices
Interpersonal effectiveness is the degree to which:
a. One is able to identify and develop their areas of talents and strengths to the fullest extent possible
b. One manages to be effective in many areas of life, such as school, sports and spiritual life
c. One has internalized the rules of society, and knows how to behave in different situations
d. Your intentions match the consequences of your behavior
What is (d) your intentions match the consequences of your behavior
Rachel grew up in a small town and always thought of herself as exceptionally smart. When she went to college, she made many friends with whom she spent a lot of time talking about politics and social issues. When she went home after her first year, her parents noticed that Rachel did not consider herself exceptionally smart anymore. This change could be explained by:
a. Social-verification theory
b. Social comparison theory
c. Theory of consensual validation
d. Two-factor theory of emotion
What is (b) social comparison theory
The four key receiving skills are:
a. Paraphrasing, negotiating for meaning, perception checking, practice
b. Paraphrasing, negotiating for meaning, practice, taking the receiver’s perspective in interpreting the message
c. Paraphrasing, negotiating for meaning, perception checking, taking the sender’s perspective in interpreting the message
d. Negotiating for meaning, practice, taking the receiver’s perspective in interpreting the message, increasing the confidence level
What is (c) paraphrasing, negotiating for meaning, perception checking, taking the sender's perspective in interpreting the message
When you describe your feelings, you can expect at least two things to happen. These are:
a. You become more aware of your feelings and have a more open communication with other people
b. You become more aware of your feelings and have a richer vocabulary to use to describe your feelings
c. You will be more skilled in using labels, commands, and disapproval, and your personal statements will be more accessible to other people
d. You will be more skilled in using labels, commands, and disapproval, and have a richer vocabulary to use to describe your feelings
What is (a) You become more aware of your feelings and have a more open communication with other people
In a successful public speech, ____.
a. the speaker adapts their speech to a particular segment of the whole audience
b. the speaker includes the whole public in the speech
c. the goals of the speaker are the primary concern
d. connecting the audience to the larger public conversation is unimportant
What is (b) the speaker includes the whole public in the speech
According to Deutsch's (1962) definition of trust, you trust someone if:
a. The potential harmful consequences would affect you more than the potential beneficial consequences
b. The potential harmful consequences affect you less than the potential beneficial consequences
c. The potential harmful consequences would affect you equally as much as the potential beneficial consequences
d. It does not involve any risks, and you can only win, with varying degree of benefits
What is (a) the potential harmful consequences would affect you more than the potential beneficial consequences
Why is self-disclosure important in effective communication? (Multiple Response)
a. It helps us build relationships by establishing trust through self-disclosure and working on common goals
b. It helps fix problems in relationships by expressing feelings and thoughts appropriately
c. It helps us better control and adapt our behaviors and actions to different situations
d. It allows us to present ourselves appropriately to create the impression we want
What is (a) and (b)
Two-way communication has the advantage over one-way communication that _________, but also the disadvantage that _________.
a. It takes less time; the level of confidence of the receiver is lower.
b. The level of confidence of the receiver is higher; it is slower and less accurate.
c. It is more accurate; it takes more time
d. The level of confidence of the receiver is higher; it is less accurate.
What is (c) It is more accurate; it takes more time
The five aspects of feelings are:
a. Sensing, interpreting, owning, feeling and expressing
b. Sensing, interpreting, feeling, intending, expressing
c. Interpreting Sensing, feeling, expressing, reflecting
d. Interpreting, sensing, intending, expressing, feeling
What is (b) Sensing, interpreting, feeling, intending, expressing
An active listener generally provides what kind of feedback for the speaker?
a. Feedback is something about the audience member, such as “I thought the speech was interesting.”
b. Feedback is something descriptive about the speech itself, such as “These were the main points.”
c. Feedback is something evaluative about the speech, such as “This was the most persuasive argument.”
d.Active listening cannot produce any feedback.
What is (b) Feedback is something descriptive about the speech itself, such as "These were the main points."