HOME DEPOT
This is why the HD apron is the color orange
What is the idea behind our bright orange apron was to make every associate stand out like a beacon to our customers.
Name of MET scraper.
What is (Scrigit scraper)
Name the program you would enter Store Leads, Store Measures, and Pro Referrals.
What is Service Connect?
This is the cost to the store when an associate injury is deemed an OSHA recordable.
What is $7K?
Name the 4 Leader Behaviors & your store's current leader behavior percent?
What is Celebrate, Respect, Inspire & Develop | 68%
What are the % goals for GET, LTPA & Shelf Availability
What is 80%, 75% & 90%
POP stands for?
What is point of purchase?
Is there a number you can call if no one is in a Specialty Department to assist a customer.
What is 910?
This is what O.N.E stands for?
What is Overexertion, New Hires and Equipment.
What California Home Depot store program provides front-end associates (including associates who operate a register) with the option to sit when there is a lull in operations during active, non-break working time.
What is the Orange Stool Program?
Home Depot launched a new training initiative this year to improve customer service across the entire store.
Bonus: Associates can earn milestones by completing specific tasks.
What is Customer Service Champions.
Explain the difference between MAP and CMAP?
What is (MAP is endcaps/fencelines, CMAP is clip strips, wingstacks and shadowboxes)
Name the three Ss for Specialty, Services, and Pro?
What is Standards, Sign-Ups, and Selling Behaviors?
These are the four components of a safety passport?
What is ladder safety, knife safety, safe lifting and zone of safety.
What is the 6-week, in-store training program led by leaders that helps associates grow their careers?
What is Associate Advanced Development
These are the three first names credited with the founding of Home Depot
Who are Bernie (Marcus), Arthur (Blank), and Ken (Langone)
Highest dollar generating event throughout the year besides MAP?
What is holiday gift center?
Name the process how you work quotes in the system and what quotes you would focus on first?
What is From right to left, focus on RTS and Measure Done.
These are the four safety checklists that need to be completed daily?
What is the Store Readiness Checklist, HHM Checklist, Daily Lift Equipment Checklist and Night Safety Checklist.
This tool helps associates build a clear development plan using their blueprint, with specific activities they can choose to support their growth.
What is DART?
Development Actions and Reflection Tool
Department has the highest sales to plan YTD?
What is Kitchen in Bath?
r.
What are Services Focus 6 Programs + Pac North Focus Program?
Bath, Cabinet Makeover, Carpet, Countertops, HVAC, and Windows, Sheds - Pac North Focus Program
This is the name of the report that is completed monthly by the OurSafety Team?
What is the OurSafety Snapshot report.
What does PACE stand for?
Performance = Aligned, Capable, Engaged