Preferences/Settings
Whats the difference between the 'Preferences' and 'Settings' tabs?
Updated in EHR
Move a denied encounter to updated in EHR
Updated in EHR
Can I ask the AI Assistant to resubmit a claim?
Yes!
T/F - There is an discount if the site provides all portals
True
Change the color of the Daily Note appointment to red
Appointment Preferences
Leave a universal note on Ethan Parker
Universal Note
T/F - Athelas does not handle legal claims
False, we will submit the legal claim appropriately
T/F - Accounts eligible to an account manager have a section in the contract with details
False
T/F RCM can integrate with Athena Clinicals but not Athena One
Change user permissions for "Brian Basiliere" to not be able to see reports
Team Member Settings
Add a schedule block for Luis on Friday at 5
Schedule Block
Does the lockbox post patient payments?
Not yet!
T/F - We only charge for outbound faxes
False, we charge the same amount for inbound
Name two EHRs we can continue integrating with for RCM
Change the self pay charge for cpt 97039 to $70
Set up a biweekly payment plan of $200 for the patient with the highest outstanding balance until the full amount is paid off.
Payment Plan
How long does it take on average for your support team to respond to messages?
- 24 business hours for general inquiries
- 2 hours urgent
- 30 mins for an outage
How much do we charge for a card reader?
$250
How long does it take for an eCW <> Scribe integration to setup?
Typically it takes 2-4 weeks to build out the full integration but we say 60 days as that will include the full onboarding experience, of training, template creation, and integration setup
Make sure a user is automatically logged out after an hour of inactivity
Inactivity Log out Setting
Upload the EOB I sent and post it
EOB Posting
T/F - Agent Julia can accept a payment using a credit card new to Athelas?
False, the card needs to be on file otherwise she will send a payment link and wait until its paid
How much do we charge for the kiosk - ipad and set up total?
Trick question, we dont charge for this
Name 3 AIR EHR Integrations