Show:
IT/Voice Core, Pro & Team
OSA's
Renewals
During and Post Meeting
Overall
100
This is the key featured difference between Voice Core and Voice Pro.
What is unlimited free local and national calls throughout the USA.
100
The acronym for OSA
What is Online Service Agreement
100
A client with a 12 month agreement has a standard notice period of how many months
What is 3 months
100
Name something that you can incorporate at the beginning of your meeting to get everyone's attention and involvement.
What is energizers or tasks
100
How can effective meeting help your company?
What is save money, clear understanding, improve productivity, boost morale, and decrease employee turnover
200
A single user who has chosed Core IT and Core Voice will pay a monthly fee of this amount.
What is the monthly recurring fee of $139 ($39 + $149 <$49>).
200
The OSA is generated from this Regus system
What is Pivotol.
200
At what rate will all Regus agreements automatically renew for if notice is not given at the notice period.
What is an Market Rate
200
Name 2 of the 7 C's of Communication
What is 1. clear 2. concise 3. concrete 4. correct 5. coherent 6. complete 7. courteous
200
What is our company name?
What is The Communicator Restorators
300
This is the key featured diffence between IT Core and IT Pro
What is IT Core includes up to 250Mb of data, (ea addtl Mb is $0.15) vs. Pro is unlimited data usage
300
You have offered 5% contract value in meeting room vouchers to get a quick signature. You should follow this process to ensure your client gets what you promised.
What is: 1. Generate an internal OSA 2. Use the Regus approved verbiage in the comment section of a paper agreement. 3. Signature and Upload the paper agreement into piv 4. Win the piv record.
300
A new client should be informed of the renewal process by whom and at what time?
What is by the GM and at the time of client induction. (Survey will also accept at the time of MIQ)
300
What should you try to gain/encourage from your employees after the meeting has taken place?
What is feedback
300
Name 2 fixer upper factors
What is priorities, participants, sequence, results, timing, date, place
400
A new client has signed up for IT Pro and is paying $99 per month. How many devices can this client have connected simultaneously?
What is up to 3 devices
400
You received approval to reduce the retainer for a short term client, however the client is unwilling to sign the OSA as the full retainer is being requested. You should follow this process.
What is: 1. Generate an internal OSA 2. Have the client sign a paper agreement and addendum reflecting the accurate renewal 3. Upload the agreement and addendum into piv 4. Win the piv record.
400
An agreement is autorenewed with a start date of 6/1/2013. If the client would like to change the term or inventory of their renewal, when must they respond to Regus in writing?
What is by 3/15/2013 (3 mo notice due on 2/28/2013, Auto-Email is sent on 3/5/2013, + 10-day pick up period)
500
DAILY DOUBLE!!!! The acronym for IMPRESS.
What is: Infrastructure, Mobility, Performance, Reliability, Expertise, Security & Support
500
An OSA that has been issued to a prospect will remain effective until.
What is until you change or clear the offer fields in piv, or lose the record.
500
At the time of signing their initial 6-month OSA with the ASM, the prospect wants a pre-negotiated renewal rate. After the ASM explains the benefits of signing for a longer term, the ASM should: A) create an addendum for a pre-notiated renewal rate B) offer step pricing C) have the client sign for 12 months with a 6 month break option.
What is C. To lock in the best rate clients should sign for 12 months, with an option to break for a penalty at 6 months.