Student Support Cases
The preferred method of reaching out to a different tier to request assistance on an online case.
What is Chatter?
State the number of Basic Principles that Student Support Operation Have.
What is 13?
Amount of federal unsubsidized loans that a graduate student can take out each aid year.
What is $20,500?
A student has a negative balance in their SIS account and wants to know why.
What is a refund?
State the 2 different ways a student can request an enrollment verification.
What is In Person Via Enrollment Verification Request and Online Via National Student Clearing House?
SEAM Location that has the most financial aid cases.
What is Homewood?
The service level agreement for number of days for a response to the student on a case.
What is 2 days?
The amount for aggregate lifetime loan limit.
What is $138,500.00 ?
AU is an abbreviation for?
What is an Authorized User
Functional area that has the most cases in the months of Sep and August.
What is Registration?
The service level agreement for number of days for resolved/closed cases.
What is 5 days?
If a student stated they have submitted a Graduate PLUS loan and it’s been 5 business days but we don’t have the loan on record in Pfaids. Please state the next step you take.
What is Check if we have the Loan on file in PFAIDS and contact Tier 2 to see if they entered the wrong school code?
The number of days we allow for check payments to clear before students are eligible for a refund.
What is 10 days.
Name one out of three case reasons that were removed at the end of September 2023
What is, Difficulty registering, or Request leaves of absence, or verify my degree?
The case status used to redirect students to different departments not within SEAM.
What is a transfer?
What is Noemi Crespo Rice title at JHU?
What is Associate Vice Provost of Enrollment Services
A student is in the process of applying for financial aid and is required to submit W-2 and Proof of Student Name. Please state the exact process the student can upload these documents for the financial aid team to review.
What is Log in to SIS > Click Financial Aid Tab > Online Forms > FA – Document Upload Form ?
Please state the exact process to see if a student entered SSN in-time for the 1098-T.
What is Person > biographical information > previous name details
FERPA is an abbreviation for?
What is Family Educational Rights and Privacy Act
State the number of case statuses.
What is 10?
The first sentence of a virtual appointment email confirmation.
What is "Thank you for making an appointment with the Office of Student Enrollment and Account Management (SEAM)."
State the Loan Fees amount for Direct Subsidized Loans and Direct Unsubsidized Loans.
What is 1.057% ?
You receive an online case and the Hopkins ID and T# are missing and there is no JHU email associated with the case inquiry. Please state the steps to locate the student.
What is Locate the student by using the personal email used to submit the case?
There are 26 Records and Registration Topics in the SCM. Please state 5/26 case reasons related to this topic.
Ask Austin or Lauren for answer