Checking Accounts
This term refers to the amount of money available for immediate use in a checking account.
What is the available balance?
A member asks about buying their first home. You refer them here.
What is the Mortgage Department?
Members often compare this to a savings account but with fixed terms and higher rates.
What is a certificate of deposit?
This type of credit card transaction allows members to access physical cash from their available credit line, often with a fee.
What is a Cash Advance?
In this type of fraud, a scammer gains control of a member’s online or phone access—often by collecting login credentials through phishing or social engineering.
What is Account Takeover Fraud?
SCU offers this service to cover transactions when a member’s account balance is too low.
What is overdraft protection?
A member has auto loan questions. You direct them here.
What is the Lending Department?
Savings account type with tiered dividends and with greater benefits for larger balances.
What is a money market account?
A member with a high-interest rate on another credit card might benefit from this feature, which lets them move a balance to their credit union card, often at a lower rate.
What is a Balance Transfer?
This type of fraud occurs when someone uses false or stolen personal information to open accounts, access funds, or impersonate a legitimate member—often detected through mismatched details or nervous behavior.
What is ID Fraud?
Members can use this free tool to access account balances, transfer funds, or deposit checks right from their smartphone or browser.
What is mobile banking?
The member needs to dispute a transaction. Refer them here.
What is the FISERV Dispute Department?
The regular transfer of a paycheck into a member’s account.
What is direct deposit?
This loan type helps members finance the purchase of a new or used vehicle, and often comes with terms ranging from 24 to 84 months, depending on the member’s needs and credit.
This type of fraud often involves altered, counterfeit, or stolen paper instruments, and can lead members to unknowingly deposit a fake item and return funds before it bounces.
What is Check Fraud?
This type of checking account earns dividends than your standard free checking account.
What is a Feel Good Checking Account?
A member wants help with investments or retirement planning. You refer them to this department.
What is Wealth Management?
Designed for members under 18 to start saving early.
What is a youth savings account?
This is Seattle Credit Unions lending option that gives members access to funds as needed up to a set limit, making it useful for overdraft protection or small recurring expenses.
What is a line of credit?
Often initiated after urgent and emotional requests, this type of fraud tricks members into sending large sums of money electronically to impersonated friends, relatives, or fake businesses—frequently overseas and irrecoverable.
What is Wire Fraud?
If a member regularly deposits their paycheck electronically, they are using this service.
What is direct deposit?
A young adult member wants to build credit. You suggest this department for secured card options.
What is the Lending Department?
These tax-advantaged accounts help members save for retirement.
What is an IRA?
This revolving loan product lets members borrow against the available equity in their home, often with interest-only payments during the draw period.
What is a HELOC?
This scam involves a fraudster building a fake romantic relationship with a member, often online, before requesting money under false pretenses like medical emergencies or travel expenses.
What is the Sweet Heart Scam?