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New Kingston Applications!
IT
CSM | HR | Security
Service Automation Platform
Things your Momma never told you
100

This new development capability provides a new way to add business logic to your applications using a natural language interface that minimizes the need to write code. The interface consolidates many of the automation capabilities of the platform into one place, and makes it much easier to build and visualize business processes.

What is Flow Designer?
100

With this new capability, it will provide an embedded proven practice workflow process that streamlines the identification, tracking and resolution of high impact incidents denying the organization of crucial services based on agreed upon service levels as defined in service level agreements (SLAs). 

What is Major Incidents Management?
100
This portal will allow a worker to easily record time for work performed in a single interface. This new capability lists all planned and unplanned tasks assigned to the user (planned projects, incident response) and allows the user to select tasks and projects to easily log time.
What is the new Worker Portal?
100
This is the name of the next version of the ServiceNow platform.
What is London?
100
This event YOU DON'T WANT TO MISS will be held May 7-10, 2018 in Las Vegas, NV
What is Knowledge 18?
200

This helps accelerates your ability to create apps that connect multiple systems and data without writing any code. Users with limited coding skills, like IT generalists and process analysts, can rapidly deliver solutions that innovate your business with simplified process flows and an intuitive interface.

What is Integration Hub?
200

This new enhancement allows organizations to simultaneously identify dozens or hundreds of service mapping candidates much easier. 

What is Traffic Based Discovery?
200
This new HR offering provides the ability to create new activity sets such as Pre-Hire, Pre-Boarding, and Day 1.
What is Enterprise Onboarding and Transitions?
200

This provides deep insight into unstructured data in user-entered text fields, word clouds that delivers ?actionable intelligence, and help easily identify associations between keywords.




What is Text Analytics for Performance Analytics? 
200
This ServiceNow resource launched during Knowledge15 (!!!), features value-added business applications created by technology partners, solution providers, systems integrators and service providers.
What is the ServiceNow Store?
300
This application allows organizations to share threat intelligence data with others. This allows a customer to answer the question “Is this security incident I am investigating happening to any of my peers/ partners/suppliers?”
What are Trusted Security Circles?
300

Leveraging machine learning, this provides auto-categorization and auto-assignment solutions to create a simpler fulfiller experience and improve the time to resolve (TTR) for customers. 

What is the Agent Intelligence?
300
This feature enables HR with an easy way to simplify the number of correspondences required between HR and the employee when it comes to getting forms filled out and signed on time.
What is Personalized PDF and Signed Document support?
300
This capability provides a way to demonstrate to users how to use a platform feature. An administrator can create a task demo with callouts to demonstrate how to do something in the instance, such as how to perform a task.
What is Guided Tour Designer?
300
"When I started ServiceNow, my vision was to build a cloud-based platform that would enable regular people to create meaningful applications to route work through an enterprise,” is attributed to this ServiceNow leader.
Who is Fred Luddy?
400

This application aligns vendor management with the enterprise risk management application. Some advantages of this solution are:

- Accelerate assessment, scoring, and risk prioritization of vendors by using GRC and security indicators

- Continuously monitor changes in the vendor risk posture and threat environment, and quickly assess its impact to the organization’s risk posture.

What is Vendor Risk Management?
400
We have added actionable recommendations to this capability on the platform around platform KPI's. 
What is Benchmark Application?
400
With Performance Analytics, this feature is built to enable businesses to move quicker to more informed decisions with many perspectives on data from a single glance.
What is Interactive Analysis?
400
New to Jakarta, this Algorithmic Intelligence Engine Identifies Potential Issues and Alerts IT Operations to Take Action
What are Predictive Alerts?
400
The ServiceNow platform was first known by this name, traces of which are still evident in the platform.
What is Glide?
500
This application requires Customer Service Management Service Portal and provides online spaces for companies to bring customers and partners together to interact with each other as well as with the company.
What are ServiceNow Communities?
500

Available at no-cost on Share, this integration is provided as a proof of concept and is not supported. However, this capability can help improve customer satisfaction by being accessible to users, answering questions automatically without manual intervention. 


What is Virtual Agent integration with IBM Watson? 
500
With Jakarta, these customers will be able to create cloud service maps (and keep those maps up to date) spanning both PaaS (Platform as a Service) and Infrastructure components. This new capability enables the service map to include PaaS services from AWS and Azure, providing comprehensive visibility into modern hybrid applications.
What is Service Mapping?
500
Based on Service Portal technology, this portal provides a single pane of glass to manage all of the users cloud resources.
What is the Cloud User Portal?
500
The names of any of the first three ServiceNow developers (not counting Fred Luddy. Hint: think of your demo data!)
Who are David Loo, Don Goodliffe, and Bow Ruggeri?