Evidenced Based Practices
A change-of-shift report between nurses that is conducted at the bedside of patients for the purpose of communicating information about their plan of care.
What is Bedside Shift Report?
The patient experience coach at Saint Joseph Mt. Sterling.
Who is Sherry Blackburn?
The President of Saint Joseph London, Berea and Mt. Sterling.
Who is John Yanes?
This is our Promise. Every Person. Every Moment. Every Location. Every Role.
What is Humankindness?
No, I can't help you. I don't know. That's not my job. We're short staffed. Have you heard of the staffing Grid?
What you do NOT say to a patient?
This is a structured approach to checking on patients regularly to address their needs and ensure their safety.
What is hourly rounding?
The vendor that manages our patient experience surveys?
Who is Press Ganey?
The VP of Patient Services (CNO) at Saint Joseph East and Mt. Sterling.
Who is Kami Poole Warder?
When doctors show kindness patients are more likely to need _____ less narcotics.
What is 50%?
Heart, Empathize, Apologize, Respond and Thank.
What is Humankindness with Heart?
A collaborative approach to “making rounds” where the nurse and provider (and sometimes others) gather at the patient’s bedside to collaborate on the patient’s plan of care.
What is Nurse-patient-Provider Rounding?
How do we know how well we keep our promises to our patients?
The HCAHPS [Hospital Consumer Assessment of Healthcare Providers and Systems]survey.
The Chief Medical Officer for the KY Market and SJB, SJL and SJMS.
Who is Shelley Stanko, MD, CMO?
_________ is psychological and requires the use of the brain to interpret the message.
What is listening?
Humankindness, Eye Contact, Listen, Learn, Offer Assistance.
What is Hello?
Pain, Potty, and ______ checked when performing evidence based patient rounds.
What is position.
The facility that has a IP Patient Experience Score of 74.
Who is Saint Joseph Mt. Sterling?
The Infection Preventionist at SJMS and SJE.
Who is Kim McHatten?
We need to dispel the myth that ______ is "walking in someone else's shoes."
What is Empathy?
What HCAHPS score is below Commonspirit goal?
What is cleanliness and quietness?
This refers to a method of coaching healthcare staff on the PEx evidence-based practices. However, this type of coaching can be used in various settings.
What is Appreciative Coaching?
The facility in the South Region with an ED patient experience score of 57 in Patient Experience.
Who is Saint Joseph Mt. Sterling?
The facility that is a third time Leapfrog Safety Grade A.
Who is Saint Joseph London.?
The healing power of ___________ is not only what we believe. It's what science has proven.
What is Humankindness?
A patient's call light is on, and the patient is in need of assistance. This is the person who is responsible for assisting/responding to the call light or the patient.
Who is EVERYONE?