Cleaning Tools and Equipment
Keeps all necessary items (detergents, disinfectants, dusters, mops, brushes, gloves, etc.) in one place for quick access.
Housekeeping Trolley
The room is temporarily out of service, so housekeeping and front office coordinate until it’s ready to be released back for guest use.
Room Blocked
A high-profile or valued guest who receives special treatment and amenities.
VIP
Suitable for two persons who prefer a large bed.
King
Minimizing the use of resources to avoid waste.
Reduce
Color coded bucket used in cleaning toilets, urinals, restroom floors.
Red bucket
A room that is unavailable for occupancy due to maintenance issues or repairs.
Out-of-order
A guest who made a reservation but did not arrive at the hotel on the expected check-in date, without informing the hotel.
No show
The basic hotel room type.
Standard Room
Turn waste into new products.
Recycle
Color coded bucket used in clinical or isolation areas (hospitals) or hazardous cleaning zones
Yellow bucket
The guest is not expected to check out today and will remain at least one more night.
Stay Over
Usually reserved for extremely high-status guests.
VVIP
More spacious and comfortable than a standard room. May have a better view, upgraded furniture, or premium amenities.
Deluxe room
Use items again in a new or same way.
Reuse
Remove heavy oil and grease
Degreasers
The guest has settled his or her account, returned the room keys, and left the hotel.
Check out
A guest from another country who is traveling alone or independently.
Foreign Individual Traveler (FIT)
Two rooms linked by an internal door. Guests can move between rooms without passing through the hallway.
Connecting Rooms
Comes from the idea of “sustaining” or keeping something going for a long time without causing harm.
Sustainable
Remove mineral deposits, rust, and hard water stains
Acids
The room is expected to become vacant after the following day’s checkout time.
Due Out
A person invited or allowed to join a registered guest in their room, even if they are not originally included in the reservation.
Joiner
A luxurious, larger accommodation. Often has separate bedroom(s), living area, and sometimes a dining area.
Executive Suite / Suite
The practice of cleaning, maintaining, and managing a home or workplace in a way that protects the environment, saves resources, and promotes health and safety.
Sustainable housekeeping