Show:
BANKING
INTERVIEWS
Vocabulary
Vocabulary
CALLING OUT
100
What is a bank?
A safe place to store your money
100
Describe an outfit that you might wear on an interview
-Dress pants -Collar shirt -Nice shoes -Suit -Tie -Girls---Nice dress past knees
100

What is leave of absence granted because of illness?

Sick Leave

100

What is Integrity?

Being honest and trustworthy

100
Why is it important not to call out all the time?
It makes you look unreliable/unprofessional. Bad impression Lose your job
200
What does it mean to "make a deposit"?
Putting money (check or cash) into your bank account
200
Name 2 things you should bring on an interview
Resume Note pad/pen Job application Folder References (some acceptable answers)
200

What is an "Intern"?

A student or trainee who works, sometimes without pay, at a trade or occupation in order to gain work experience.

200

What is a reference for a job? Give an example of a reference.

A person that serves as the point of contact for employers seeking to verify or ask questions about a possible employee's background, work experience, or work ethic.

200
If you are sick, how many hours before your shift should you call out?
2 hours ahead of time
300
What does ATM stand for?
Automatic Teller Machine
300
List 3 ways you can prepare (get ready) for an interview
Some acceptable answers: Find out directions Practice answering questions Get folder together with resume, references, questions Set alarms
300

What is when one person 1st encounters another person and forms a mental image or opinion of that person.

First Impression

300

What is Harassment?

unwelcome, unwanted, annoying behaviors that cause another person to feel uncomfortable

300
If you are running late, how many minutes before your scheduled shift should you call?
5-10 minutes before your shift
400
What does it mean to "over draft" or "over draw"
When you take more money than you have out of your bank account.
400
List 3 ways to make a good first impression on an interview
Some acceptable answers: Smile Firm hand shake Eye contact Ask questions at the end of an interview Answer questions accurately Good posture Keep phone on silent No gum chewing/food eating Be on time
400

What does it mean to take time off for "bereavement"?

Someone in your immediate family passed away and you need to take off for a funeral or to grieve/mourn

400
What does H.E.A.R.T. stand for and when should you use this model?

H-Hear the guest

E- Empathize with the guest

A-Apologize to the guest

R- Resolve the problem

T-Thank the guest for bringing it to their attention

Use it when a guest is upset.

400
List 3 acceptable reasons to call out.
Some answers: Really sick Family emergency Death in immediate family Injured Put in a request for vacation time and it was approved
500
What is the difference between a debit card and a credit card?
Debit Card: A card that will let you pay for things by taking money directly out of your bank account Credit Card: A card you get from the bank that allows you to buy things and pay for them later (money that you borrow from the bank)
500
What is a question that you can ask at the end of an interview?
ONLY ALLOW ONE OF THE FOLLOWING ANSWERS: (unless someone comes up with a better one--really want these guys to memorize these) What are some ways that you can grow in this company/in this position? What do you like most about working here? What are some of the challenges of this position?
500

What does Empathize mean?

To genuinely care about how someone else feels

500
What does H.I.L.T.O.N. stand for?
H- Hospitality

I- Integrity

L- Leadership

T- Teamwork

O- Ownership

N- Now

500
If you cannot reach your manager directly to call out what should you do?
Some answers: Leave a message Send an e-mail Call the front desk and ask to speak with the manager on duty in your department