Day Tripping
This is the standard Day Rate for use of a vehicle in Hamilton today (please include how many kilometres are included)
$50 (75 km included)
These plans cost $5.00 per month (what are they?)
Open Plus and Value
How many KMs are offered for free with FLEX trips in Halifax
100
5 business days
CS agents are responsible for processing IRs that are marked with these colours
Red and Yellow
Red IRs are usually forwarded to CS by Fleet (they typically relate to fines and penalties)
Yellow IRs are every other kind of IR that a CS agent would be responsible for addressing
This is the standard Day rate for a Round-Trip (RT) vehicle in Ottawa under the Value plan (Assume no kilometres are included)
$27.65 ($28.65 as of April 1st)
Excluding business accounts, this is the most expensive Membership plan (what does it cost?)
Bonus: Including business accounts, this is the most expensive Membership plan (what does it cost?)
Value Extra at $30.00 per month
(on a business account, it's $40 per month after the first year).
This rate offers 40 included kilometres with each trip
The Workday rate
If an applicant informs you that our application considers their driver's license to be invalid, what troubleshooting step might you suggest?
Ask to confirm if the first character of their license matches the first character of their last name
When a CS agent creates an IR, it should be made with one of these two colours
White (for fleet to follow-up)
Yellow (for a CS agent to follow-up)
In Toronto, a member might see a day rate of $37.50 apply to part of their trip costs under these conditions
on an Open plan (RT or FLEX car), or on a FLEX trip IF this is not their first day with the car (first day costs $50.00, additional days are $37.50)
Under which Damage Protection Plan will a member have a monthly fee and not be subject to the 12 month commitment?
(Bonus: why is this fee sometimes billed once every 2 months?)
CLDI (Collision, Loss, and Damage Insurance Waiver)
(at $2.00 per month, this fee falls below our automatic billing system's payment threshold. Therefore, members who take no trips but have this insurance option are only billed once their account balance is greater than $3.00, i.e. once every 2 months)
Over the course of a 3 day FLEX trip in Toronto, how many free kilometres are included?
only the first 150
What are some common reasons that we would not be able to locate someone's credit score?
(5 reasons, but provide 3 for a correct answer)
- No line of credit available for them (maybe they are new to the country or have only recently activated their first credit card)
- They have a credit card, but they are only an authorized user on another person's account
- There is an error in the equifax file
- They have recently moved and most of their credit history is with an old address
- They have recently changed their name
If a member reaches out and tells us that a snow brush was missing from their vehicle the other day, how would you follow-up? and what advice would you offer our member?
Advise member that they can purchase their own brush and send us the receipt!
This is the cheapest possible day rate that we offer in Ontario
$21.05 (under the Workday Rate)
Is it possible to be in a 12-month commitment without paying the $500 bond?
A member on an Open Plus plan, or a member with a $300/$0 DPP option has a 12 month commitment without needing to pay a bond
What are the four things member should ensure they have if they are going to the US with one of our vehicles?
Our insurance slip, the vehicle's registration, their own method of payment for fuel, and accessible reservation details (through the app)
How much does it cost a member to apply for our service under the Open or Open Plus plan in Ontario?
(Bonus, what is the cost in Alberta?)
$0, or $12.00 if they ask us to obtain their abstract for them?
(Bonus: $20.00 in Alberta if we obtain the abstract on their behalf)
When would a member have access to their prior month's invoice (for example, when will the March invoice become available?)
Around the first week of the following month (i.e. around the 6th or 7th of April)
This sunshine icon, which appears on certain marked vehicles when a customer is making a reservation, applies to this rate on these plans (Also, what promotion or discount does it offer?)
It offers offers a discount oof $5.00 per day on the long distance rate. Only available to Value, Value Plus, and Value Extra members.
In July and August, the promotion instead applies the low season rates.
If a member has a Value Plus plan and a $300 DPP, what is their monthly fee?
$12.50 for Value Plus + $6.50 for $300 Damage Fee ($19.00)
(18.50 in prior to April 1)
An Open or Open Plus member will be billed throughout their multi-day FLEX trip this often by Yiting
Once every 3 business days
If a customer is having trouble adding a credit card to the application, and you see an error message that reads: AVS: MATCH_ADDRESS_ONLY, what kind of troubleshooting would you recommend?
Check the postal code!
(Bonus, in Ottawa, when should members expect to be charged these fees in April?)
Round-trip reservations, monthly plan fees, DPP fees
(Bonus: On the 15th of April, these fees for March will be billed to Ottawa members)
(Extra Bonus: 407 toll fees, MacPass toll fees in Halifax)