Problem Solving
What are the four steps in the OODA Loop?
Observe, Orient, Decide, Act
What are the three steps to Lewin's Change Management Model?
Unfreezing, Changing, Refreezing
Sexual assault erodes our foundation by undermining ____________ and __________, contradicting our Core Values.
UNIT COHESION and TRUST
What are the five conflict management styles:
COMPETING, COLLABORATING, ACCOMMODATING, AVOIDING, and COMPROMISING
What are the 5 basic styles of followership?
Sheep
Alienated Followers
Yes People
Effective Followers
Survivors
What phase in the APTEC model is unique to this model?
T - TRAIN
What is the purpose of Lewin's Force Field Analysis?
To determine if a change is needed and what is needed to affect change
See change management slide 7
Military healthcare provider or personnel will create what type of report?
Restricted Report
What are the 3 personal behavior factors
Values
Perceptions
Personality
This type of follower is characterized as readily carrying out any order
YES PEOPLE
In the PPSM (Practical Problem Solving Method) you are on step 5 - Develop Countermeasures, what step of the OODA Loop are you on?
Decide
See PowerPoint Slide 8 - Problem Solving
What are the two forces that influence change?
DRIVING FORCES and RESTRAINGING FORCES
This type of report allows investigation and offender accountability
Unrestricted Report
Organizational sources of conflict include these five things:
Communication factors
Structural factors (size and level of participation)
Line-staff distinctions
Rewards
Resource interdependence
This type of follower is “ultimately looking to stay low and keep their head down.” Rarely committed to the group/work goal
SURVIVORS
True or False: With the PPSM model, the first step is to "clarify the problem" and then you "break down the problem and ID performance gaps"
TRUE
What are the five methods leaders use to reduce and manage resistance to change?
1. Education and communication
2. Participation and involvement
3. Facilitation and support
4. Negotiation and agreement
5. Coercion
Any report through normal reporting channels: Law Enforcement/MCIO, Commander, Sexual Assault Response Coordinator (SARC), SAPR Victim Advocate (SAPR VA) is what type of report?
Unrestricted Report
This conflict management style is characterized by intermediate degrees of assertiveness and cooperation
COMPROMISING
Partially satisfying both parties’ desires to achieve a middle ground; all sides give up something to gain something else
This type of follower is a Passive Participation, but is Dependent
SHEEP
TRUE or FALSE
For the PPSM method, the last two steps are to "Confirm Results and Processes" and to "Standardize Processes." It doesn't matter if you are successful or not.
FALSE
1. Clarify the Problem
2. Break Down the Problem and Identify Performance Gaps
3. Set Improvement Targets
4. Determine Root Causes
5. Develop Countermeasures
6. See Countermeasures Through
7. Confirm Results and Process
8. Standardize Successful Processes
What are the seven steps of Lewin's Force Field Analysis?
1. Describe the Situation
2. Describe the Desired Situation
3. Driving Forces
4. Resisting Forces
5. Evaluate all forces and get rid of the ones that don't matter
6. Strategize
7. Prioritize actions
Using the terms restricted and unrestricted, finish the following sentence:
You can change a report from __________ to ____________. But once a report is _____________ it cannot be changed back
You can change a report from RESTRICTED to UNRESTRICTED. But once a report is UNRESTRICTED it cannot be changed back
If there is a high level of cooperation, but a low level of assertiveness, this would describe which conflict management style?
ACCOMMODATING
Giving in to other persons wishes (low assertive / highly cooperative).
This type of followership style is fluid between followership styles.
Survivors