There was a visual inspection of the product prior to packaging, but no documented information was retained.
What is Nonconforming? 9.1.1
100
Supplier evaluations weren't evaluated during management review.
What is Nonconforming? 9.3.1c
100
The Shipping Department was determined to be an under performing part of the organization. Management review determined that 5S was an applicable tool to improve shipping.
What is Conforming? 10.3
100
All corrective actions within the organization are reviewed for effectiveness 3 months after implementation.
What is Conforming? 10.2.1d
100
The CEO promoted continual improvement by organizing a Lean Summit twice a year.
What is More Information Needed? 5.1.1j
200
The organization subcontracted its internal audits to a qualified team of outside consultants.
What is Nonconforming? 9.2.2c
200
Management review is performed with department managers. The plant manager and other executives are too busy to attend. The effectiveness of the outsourced auditing was not recorded.
What is Nonconforming? 9.3.1
200
Management review addressed the status of existing improvement projects, but new potential CI opportunities were not discussed.
What is Nonconforming? 9.1.2
200
The corrective action team determined that a key cause of a failure was due to the software. The software was too expensive therefore it wasn't changed.
What is Nonconforming? 10.2.1e
200
The General Manager stated that he was not clear on what the "process approach" meant in practical terms.
What is Nonconforming? 5.1.1e
300
The audit schedule indicated that all company processes were audited equally throughout the year, despite the fact that one department continually failed to meet its quality objectives.
What is Nonconforming? 9.2.2a
300
Management review performed at the department level. Department manager stated that they had no visibility to the planning process.
What is Nonconforming? 9.3.1
300
There is no documented information on the corrective action process.
What is More Information Needed? 10.2.2
300
Not all nonconformities in Company A led to a corrective action.
What is Conforming or More Information Needed? 10.2.1b
300
There was no proof of the organization examining the international or national external environment.
What is More Information Needed? 4.1
400
The purchasing manager stated that they evaluated suppliers based on pricing.
What is More Information Needed? 9.1.3f (see 8.4.1)
400
Risks and Opportunities weren't addressed in management review because they had been discussed in a recent staff meeting.
What is More Information Needed? 9.3.1d
400
Management determines continual improvement opportunities and ideas by reviewing suggestions from employees. No areas of under performance have been identified.
What is Nonconforming? 10.3
400
A nonconforming batch of peanut butter was found during QC testing. The bad batch was discarded, and the machine causing the imbalance in the recipe was adjusted. The 10 batches run prior to testing were not addressed.
What is Nonconforming? 10.2.1(a2)
400
Everyone knew how they helped meet the quality objectives and could describe them. There was no documented information on the quality objectives.
What is Nonconforming? 6.2.1
500
The organization analyzed salesmen's notes from customer visits, but no customer surveys had been implemented.
What is Conforming or More Information Needed? 9.1.2
500
The organization had no written procedures (i.e. documented information) for how it inspected its products.
What is Conforming? 9.1.1 (also see 8.6)
500
The organization takes corrective action on all customer complaints. However, internal nonconformities are not addressed, because the organization feels the risk of not doing so is acceptable.
What is Nonconforming? 10.2.1
500
The organization's risk planning document clearly showed that "rising" competition was a potential risk in the coming year. The company had not identified any actions to address this issue.