That's Policy, Ma'am
A group of Guests enter the casino. The Officer posted at the door has identified one of the guests as a minor. What are the next steps the Officer should take?
Explain the "Green Zone" to the party, including that a party with a minor is not to be on the gaming floor. Ask their destination and offer an escort or provide directions.
When dispatched to back-up/assist an Officer in approaching a Guest, describe where you should stand and why.
If possible, the secondary Officer should stand behind the Guest, while able to make eye contact with the primary Officer. This is referred to as Level 2-1/2.
Regarding Fire Extinguishers, what does the acronym PASS stand for?
Pull, Aim, Squeeze, Sweep
List 5 signs of intoxication that an Officer might include in their Incident Report?
Red/glassy eyes, difficulty maintaining balance, odor of alcohol on their breath, slurred speech, repeating oneself, unsteady gait, etc. Remember to describe your assessment as "apparent" as we do not want to state them as fact.
What is the 4-Diamond response if a Guest asks you "Where can I get a Player's Card?"
Escort the Guest to the nearest open Reward's Center, or Cage for a re-print. Explain that Table Games or a Slot Attendant could make them one if they'd rather not walk.
List 6 of our accepted forms of ID.
State ID/Driver's License, Government Passport, Foreign Driver's License (English), Military ID, Tribal ID, Green Card, Consular Card
Demonstrate the proper "Interview Stance."
Officer should stand with feet slightly more than shoulder-width apart with their dominant foot back. Hands should be folded casually in front of them, held high with their arms bent.
List 3 ways an Officer could assist an EMT during a medical emergency.
Document field notes, be the EMTs radio communicator, provide equipment from the medical bag, control the scene, assist with care if appropriate.
How many drinks per hour, on average, would result in a blood alcohol content (BAC) of .10?
4
What radio channel is used to contact the Kiosk Team?
Slot Ops 2
If a Dealer finds an error with a Table Fill, what 2 steps must the Officer take before transporting the Fill back to the Cage?
Radio Dispatch to advise of the error, wait for Dispatch to confirm Surveillance coverage.
What term is used to describe the amount of force Security Officers are permitted to use to bring an incident under control?
That which is objectively reasonable.
List at least 3 Shelter-In-Place locations in the Casino and 2 in the Admin Building.
Casino - The North wall from the Security Podium to the Noodle Bar, Restrooms, Stairwell, East TM Hallway, Hallway behind West Rewards
Admin - Pump Room, Restrooms, Marketing Stairwell, TGC Stairwell
A GSA advises you they witnessed a guest drink a shooter bottle of outside alcohol and throw it away. How should we respond?
Advise Dispatch, check the trash, and potentially ask Surveillance for confirmation. After confirming, approach the guest under coverage to walk them out. If the guest displays signs of intoxication, advise them not to drive.
"Call Chet" = -10,000 points
Regarding gaming cheats, describe the difference between capping and pinching a bet.
Capping a bet is adding to your bet after the outcome has been determined. Pinching a bet is removing some of your bet under the same circumstances. Both are considered theft.
What is the dollar amount threshold that would require a Security escort for a kiosk fill or employee bank?
$50,000.
Describe the process and benefit to the Double Push Principle, used at the first point of contact while handcuffing a subject.
Simultaneous contact with the subject's thumb (or ring/pinky finger) and handcuff allows for speedy application and minimizes the subject's ability to pull away.
In the event of a lasting Power Outage, list all of the extra posts that Security must take.
Annex Doors, Cage Windows, Security Podium, Table Games
What information should Security include at the end of every alcohol cut-off report, regarding the safety of the guest?
When and how the guest left property, including vehicle information if possible. If the guest drove off property, the TPD Officer who was notified should also be included.
After parking their vehicle to the East of the "Friends" vehicle, what are the 2 main functions of the Mobile Officer during an armored truck transaction?
Verifying the courier and preventing any unauthorized Guests or Team Members from entering the area.
You have identified a minor gambling at a Slot Machine. List the steps that Security must take, including any notifications.
Request Surveillance coverage, cash out/take possession of their TITO, escort the minor/party to the Dispatch Podium, notify Compliance and Tribal Police, write an iTrak report, ban the minor until they are 21.
Demonstrate the Security Escort Position and explain an appropriate time to apply it.
C-Clamp grip for both hands. Officer’s outside hand controls Subject’s hand, fingers across the back of the hand with the Officer’s thumb in the crevice of the Subject’s wrist. Officer’s inside hand grips above the elbow. The Subject’s palm and elbow are facing up.
What is Narcan used for and how often can it be administered to a patient?
Narcan is used for a suspected Opioid overdose (small pupils, pale/blue complexion, drooling, vomiting, slow breathing). It can be administered every 3-5 minutes.
Demonstrate approaching and interacting with a guest after a cut-off. Include an explanation of our actions and any questions you would ask.
Introduce yourself, explain our Responsible Alcohol Service Policy and that you will be escorting them out. Inquire about their Safe Ride Home and offer the program should they not have one. Advise Dispatch of their answer.
What are 5 instances that require notifying Compliance?
Entering Card & Dice, card/dice destruction, gaming device delivery (Slots or Tables), biohazard at Table Games, a minor gambling.