That's Policy, Ma'am
A group of Guests enter the casino. The Officer posted at the door has identified one of the guests as a minor. What are the next steps the Officer should take?
Explain the "Green Zone" to the party, including that a party with a minor is not to be on the gaming floor. Ask their destination and offer an escort or provide directions.
Name 2 factors that determine "reasonable use of force."
1) Conduct of the individual being confronted.
2) Reason for initial contact.
3) Physical factors- size, age
4) Proximity to weapons
5) Potential for injury to others.
Regarding Fire Extinguishers, what does the acronym PASS stand for?
Pull, Aim, Squeeze, Sweep
What is the only thing that reduces BAC?
Time.
What is the 4-Diamond response if a Guest asks you "Where can I get a Player's Card?"
Escort the Guest to the nearest open Reward's Center, or Cage for a re-print. Explain that Table Games or a Slot Attendant could make them one if they'd rather not walk.
List 6 of our accepted forms of ID.
State ID/Driver's License, Government Passport, Foreign Driver's License (English), Military ID, Tribal ID, Green Card, Consular Card
Demonstrate the proper "Interview Stance."
Officer should stand with feet slightly more than shoulder-width apart with their dominant foot back. Hands should be folded casually in front of them, held high with their arms bent.
Explain the steps you'd take if a guest were to enter the building with a holstered gun.
Stop the guest and explain the law as it applies to carrying on Federal property and advise the guest they will have to remove it from property. Notify dispatch prior to contact if possible (preferably via phone). Dispatch will notify TPD and SAM.
How many drinks in an hour would potentially give you a .10 BAC?
4
What radio channel is used to contact the Kiosk Team?
Slot Ops 2
Radio Communication: What's the difference between requesting "All available Officers" and "All Officers?"
All available Officers is any Officer not assigned to a post or task and all Officers is a major emergency requiring all Officers to abandon post to respond.
Explain how you would de-escalate a guest at the door irate about being carded.
*Show confidence vs. arrogance
*Explain policy without using the word POLICY
*Compliment
*ECT
List at least 3 Shelter-In-Place locations in the Casino and 2 in the Admin Building.
Casino - The North wall from the Security Podium to the Noodle Bar, Restrooms, Stairwell, East TM Hallway, Hallway behind West Rewards
Admin - Pump Room, Restrooms, Marketing Stairwell, TGC Stairwell
A GSA advises you they witnessed a guest drink a shooter bottle of outside alcohol and throw it away. How should we respond?
Advise Dispatch, check the trash, and potentially ask Surveillance for confirmation. After confirming, approach the guest under coverage to walk them out. If the guest displays signs of intoxication, advise them not to drive.
"Call Chet" = -10,000 points
Regarding gaming cheats, describe the difference between capping and pinching a bet.
Capping a bet is adding to your bet after the outcome has been determined. Pinching a bet is removing some of your bet under the same circumstances. Both are considered theft.
What is the dollar amount threshold that would require a Security escort for a kiosk fill or employee bank?
$50,000.
What is the term used as to why we immediately stand a guest up after being handcuffed?
Positional Asphyxiation
In the event of a lasting Power Outage, list all of the extra posts that Security must take.
Annex Doors, Cage Windows, Security Podium, Table Games
What information should Security include at the end of every alcohol cut-off report, regarding the safety of the guest?
When and how the guest left property, including vehicle information if possible. If the guest drove off property, the TPD Officer who was notified should also be included.
After parking their vehicle to the East of the "Friends" vehicle, what are the 2 main functions of the Mobile Officer during an armored truck transaction?
Verifying the courier and preventing any unauthorized Guests or Team Members from entering the area.
You have identified a minor gambling at a Slot Machine. List the steps that Security must take, including any notifications.
Request Surveillance coverage, cash out/take possession of their TITO, escort the minor/party to the Dispatch Podium, notify Compliance and Tribal Police, write an iTrak report, ban the minor until they are 21.
Describe the process and benefit to the Double Push Principle, used at the first point of contact while handcuffing a subject.
Simultaneous contact with the subject's thumb (or ring/pinky finger) and handcuff allows for speedy application and minimizes the subject's ability to pull away.
Explain the steps you'd take if you found a guest on the floor with a holstered gun.
Keep eyes on the guest (do NOT approach) and advise Dispatch. Dispatch will advise a Supervisor and TPD to make the approach.
How many beer options are on the beer wall?
45
How many tables are in the Poker Room?
10