Training
What is your job?
Check badges, parking decals, deliver exceptional customer service
Choose any post you want, what are your duties for that assigned post?
Are you sure you aren't missing anything?
Give an example where your attention to detail prevented an incident while on the job.
Story time!
A guest is coming to visit. When giving them instructions on what to do, you notice a firearm in plain sight, what do you do?
Have them back up and leave.
A vehicle comes up to the gate, you check the badge and decal and say good afternoon; they don't say anything back, what do you do?
Smile and move on
There are only 2 reasons why you should take someone's badge, what are they? Is there ever a reason to give a badge back?
There has been a breach. How do you proceed from there? Be very descriptive and accurate of the information you need to give.
Notify SOC. Give them a description of whoever was in the vehicle and the type of vehicle, color, direction they went and were supposed to go. Notify your watch commander and supervisor. Write a statement and send it to the AM, WC, and Sups. Put it on the LOG.
What would you do if you saw a co-worker breaking policy?
It shouldn't be nothing
What is special order 1?
NO electronic devices of any sort.
A Delta employee forgets their badge. What do you tell them to do?
P.S. It's NOT go home.
Have them notify their manager to be put in the system and go into the visitors center to pick up a visitor's badge.
Is it ok to let someone through without properly checking their badge/decal just because you know they are there to relive you or they are in a marked car doing post checks?
No, then why do you do it?
What is the procedure for Reservations South if someone were to forget their badge?
Call ops to verify employee, ask if they can put employee in the system, have them go inside to the reception desk and the officer in there will take it from there.
You see a random bookbag or box laying outside of your kiosk nearby and you aren't sure where it came from, what do you do?
Call SOC and watch commander/supervisor. Write a statement.
Explain how the point system works. What are the points and how do you get them?
.5: 14 minutes and under clocking in/out
1: 15 minutes and over clocking in/out
2: Calling out, 1 point every day after
5: NCNS
Do Delta Employees have the right of way when not using the crosswalk?
NO. Get their attention and tell them the correct path to follow.
List your chain of command.
Whether you're Z1, Z3, or Camp Creek.
For any post that has a tow truck or roadside assistance come through, what is the proper protocol and what information do you need to get?
Notify SOC. Gather employee's information (Name and PPR) Year/make/model/color/tag# of vehicle. For the tow truck/roadside you need the driver license name and #, company name, tag# (out of state or in state tag). Notify SOC when they leave.
Share a good day you had at work. Share a bad day you had at work.
We listen and we don't judge.
What is general order 1?
You are dealing with a transgender employee, what is the best way to handle this situation?
Ask for their driver's license or call SOC and verify the employee that way.
What type of fire extinguishers can be found in some of the different kiosks around?
Did you even notice it was there?
Department of Public Safety comes through your gate, what do you do?
Write it on the log and notify SOC.
State everything that you think is supposed to go on a log sheet. Try not leave anything out.
Name(s), post, day and date, shift, pass downs, inventory, all in working order or not, military time, post checks, audits, breaks (15&30minutes), tow truck, medical emergency, GSP, counts, BOLO, having to call to verify an employee, restroom breaks, when whomever gets back from break, when an officer leaves/when another officer is assigned there, truck deliveries (certain posts only)
What is the purpose of the employee handbook?
It provides policies, expectations, and outlines your job duties, your benefits, and the general operations of Unifi.
This is the most common thing you hear them say.
"I work for Delta."