THE BASICS
AWARENESS
PROCEDURES
ROBBERY
100
The number to dial in case of an emergency

What Is - 911

100
Employees should do this for every customer walking in the door

What Is - GREET EVERY CUSTOMER

100
The number of employees that must be present to open the bank each morning

What Is - TWO EMPLOYEES

100
The first thing to remember if a robbery occurs

What Is - STAY CALM

200
Two people over-seeing a procedure or transaction

What Is - DUAL CONTROL

200
The number of "all clear" signs used when opening the bank

What Is - TWO ALL CLEAR SIGNS

200
Every department has ________ and ________ minute procedures for security and emergency situations

What Is - 5 AND 20 MINUTE PROCEDURES

200
This is done after a robber has left the building

What Is - ACTIVATE THE ALARMS

300
Located at every CSR station

What Is - ALARMS

300
The person to contact for any security issues or suspicious activity

Who Is - DAWN HALE (SECURITY OFFICER)

300
Supervisors should use this to contact other supervisors and their employees in case of emergencies

What Is - THE EMERGENCY CALL TREE

300
What everyone (employees and customers) should fill out after a robbery

What Is - A DESCRIPTION SHEET/FORM

400
Every employee should do this when walking away from their computer

What Is - LOCK THEIR COMPUTER

400
This law requires all financial institutions to provide training in case of a robbery

What Is - THE BANK PROTECTION ACT (BPA)

400
The number of employees involved to safely and securely service the ATM

What Is - THREE EMPLOYEES

400
The name of the person the police will call and ask for over the phone if a robbery is suspected

Who Is - JAMES DAY