Robbery
1313
In event of ambush while entering the building, disarm the alarm using the 1313 in place of your normal alarm code. This will activate the alarm notifying security company that an ambush has taken place.
What is the ambush code?
When would you activate this code?
Operation Officers
Who is the Branch security officer?
Check Fraud Worksheet
What form is needed to complete when fraud is reported?
Group Me
What is the App to use before entering?
_________ is a fraud committed or attempted using the identifying information of another person without authority.
#1 Tara & Ginger call 911, & security officer, Retail Adm distribute robbery description sheets
#2 Liz & Andrew Medical & Crime Assistance check for injuries and isolate & protect crime scene if a note(save) guard crime scene until released by management
#3 Aubrey & Ginger Door Attendant post sign on door
Jonathon assist (where needed)
What is your individual bankers Robbery Card Assignment and duty?
Effie Moore
Who is the Bank Security Officer?
Immediately: Email Fraudpacketgroup@gulfbank.com & Deposit services to place code 2 and cc branch manager and Ops
Who do you notify when fraud is reported?
Send a group text message as an alternative method to send the message that branch is clear to enter.
In the event the Group Me app is not functioning properly, what should you do?
What are Red Flags?
Culvers
Where is our safe haven place?
Viewing the Branch Capture machine every morning
Where are the security cameras located and when should you view?
Businesses have to place positive pay on account and Consumers must close and reopen new account.
What is the next step after customer has reporting fraud on account?
Turn off alarm and check the premises for any thing suspicious. Send Clear message on Group me for others to enter.
After texting Enter on the Group Me App; What are the next steps?
Freeze on Chexsystem report
Tri- Bureau ID Theft alert on Chexsystems
An application or document appears to have been altered or forged
Personal identifying information provided is not consistent with personal identifying information that is on file
What are types of Red FLags?
Lock the door
Call 911
Contact Bank Security Officer and Retail Adm
Begin utilizing steps in robbery packet (assignment cards)
What are the 4 steps to do
after a robbery?
1 entering and 1 waiting in car = 2
3 people in branch by 9am
How many people in retail does it take to enter the branch?
How many people in retail does it take to open the branch?
Email Digital Banking or Business solutions to place client in Limited Access.
Email Deposit Services place code 2 restriction on all accounts via clients login. cc br & ops manager
What steps to take for Digital Banking Fraud?
2 people at end of day
Ensure all valuables such as currency, client docs are secured, and all stackers & vault are locked.
Inspect the premises to ensure everyone has exited.
The last employee exiting must activate the alarm and ensure the door is locked from the outside.
How many to close branch?
What are steps to closing branch?
An account that has been inactive for longer than 6 months
What to do if you received a call to change address on inactive account?
What is a dormant account?
Ask person to come into branch and present id.
Call and ask, Hello, Mr/Ms Adams I'm calling to see if my loan is ready? Everything fine, employee will let you in and set all clear. If not, responds with the # of days the loan will be ready indicates the # of robbers or if no answer, hang up and call 911.
What to do if all clear is not set? If responds with a number what does the # indicate?
Buttons under all desk
the blue light flashing
holdup button has been activated
Do not enter the lobby.
Where are the holdup buttons located?
What does the blue light in break room do and why? What should you do?
30 days w code 2
How many days after account is placed on Code 2 Restriction the customer has to close account ?
Report to ops first if out then report to Branch manager or MOD and she will report to help desk and cc security & ops.
What is the next step if a camera is not working?
Date of birth
ss
transaction date and amount
full address
What are security questions before giving out any information on an account?