Robbery
What is the ambush code?
When would you use this code?
1313
In event of ambush while entering the building, disarm the alarm using the 1313 in place of your normal alarm code. This will activate the alarm notifying security company that an ambush has taken place.
Who is the Branch security officer?
Operation Officers
What form is needed to complete when fraud is reported?
Check Fraud Worksheet
What is the App to use before entering?
Group Me
What are types of elder abuse?
elder theft
elder scams
What is your Robbery Card Assignment and duty?
#1 Tara & Ginger call 911, & security officer, Retail Adm distribute robbery description sheets
#2 Liz & Andrew Medical & Crime Assistance check for injuries and isolate & protect crime scene if a note(save) guard crime scene until released by management
#3 Caleb & Aubrey Door Attendant post sign on door
Jonathon assist (where needed)
Who is the Bank Security Officer?
Effie Moore
Who do you notify when fraud is reported?
Immediately: Email Fraudpacketgroup@gulfbank.com & Deposit services to place code 2 and cc branch manager and Ops
In the event the Group Me app is not functioning properly, what should you do?
Send a group text message as an alternative method to send the message that branch is clear to enter.
What are 2 ways identifying Financial Exploitation of the Elderly and Disabled?
1 Customer Interaction and Observations
2 Transactional Observations
Where is our safe haven place?
Culvers
Where are the security cameras located for viewing and when should you view?
Branch Capture machine and every morning
What's next after reporting fraud on account?
Businesses have to place positive pay on account and Consumers must close and reopen new account.
After texting Enter on the Group Me App; What are the next steps?
Turn off alarm and check the premises for any thing suspicious. Send Clear message on Group me for others to enter.
During a transaction and older customer appears taking direction from someone else whether in person or over phone.
A new caretaker begins conducting financial transactions
What are the 4 steps to do after a robbery?
Lock the door
Call 911
Contact Bank Security Officer and Retail Adm
Begin utilizing steps in robbery packet (assignment cards)
How many people in retail does it take to enter the branch?
How many people in retail does it take to open the branch?
2
3
What steps to take for Digital Banking Fraud?
Email Digital Banking or Business solutions to place client in Limited Access.
Email Deposit Services place code 2 restriction on all accounts via clients login. cc br & ops manager
What are steps to closing branch?
2
Ensure all valuables such as currency, client docs are secured, and all stackers & vault are locked.
Inspect the premises to ensure everyone has exited.
The last employee exiting must activate the alarm and ensure the door is locked from the outside.
What are some financial red flags?
Dormant accts begin to show constant withdrawals.
An older customer purchases large # of gift cards or prepaid cards
An older customer sends multiple checks or wire transfers with descriptors in memo line such as winnings or taxes or tech support services
What to do if all clear is not set? If responds with a number what does the # indicate?
Call and ask, Hello, Mr/Ms Adams I'm calling to see if my loan is ready? Everything fine, employee will let you in and set all clear. If not, responds with the # of days the loan will be ready indicates the # of robbers or if no answer, hang up and call 911.
Where are the holdup buttons located?
What does the blue light in break room do and why? What should you do?
Buttons are located under all desk and the blue light will flash when holdup button has been activated.
Do not enter the lobby. Lets discuss what is best practice if this happens.
How many days after account is placed on Code 2 Restriction must consumer account be closed?
30
After checking the cameras, you found one is not working, what do you do?
Report to ops first if out then report to Branch manager or MOD and she will report to help desk and cc security & ops.
What to do if suspicious of elder abuse?
Fill out Elder Abuse Worksheet with any supporting docs email: bsaandofaccompliance@gulfbank.com cc: fraudpacketgroup@gulfbank.com and acct officer to make aware of the situation. Inform Manager.
If the elder requests a large cash amount, alert manager to discreetly direct elder for a private discussion.
Fraud Prevention will determine if a "Fraud Alert" should be placed on account.