Robbery
1313 off
In event of ambush while entering the building, disarm the alarm using the 1313 in place of your normal alarm code. This will activate the alarm notifying security company that an ambush has taken place.
What is the ambush code?
When would you activate this code?
Operation Officers
Who is the Branch security officer?
A form of check fraud involving taking advantage of the float to make use of non-existent funds in a checking or other bank accounts.
What is Kiting?
Group Me
What is the App to use before entering?
Office of Foreign Assets. The US has a list of restricted individuals and countries with whom they do not conduct business with.
What is OFAC and definition?
#1 Tara & Ginger call 911, & security officer, Retail Adm distribute robbery description sheets
#2 Liz & Rana Medical & Crime Assistance check for injuries and isolate & protect crime scene if a note(save) guard crime scene until released by management
#3 Christian & Aubrey/Andrew Door Attendant post sign on door
Jonathon assist (where needed)
What is the individual bankers Robbery Card Assignment and duty?
Effie Moore
Who is the Bank Security Officer?
Sending Thank you cards to new customers with the address provided?
How do we verify addresses for CIP guidelines?
Send a group text message as an alternative method to send the message that branch is clear to enter.
What should you do in the event the Group Me app is not functioning properly?
Community Reinvestment ACT This encourages depository institutions to help meet the credit needs of the communities in which they operate, including moderate to low income neighborhoods.
What is CRA and Definition?
Culvers
Where is our safe haven place?
Viewing the Branch Capture machine every morning
Where are the security cameras located and when should you view?
Dual Control
What is it called when a banking procedure requires two separate individuals to ensure accountability?
This is used when any cash transaction whether deposited or withdrawn is over 10,000.00
What is a CTR?
Brittany Fields and located at Main Office and Florida branch.
Deana Veal
Who is Banks CRA Officer? Where are files located?
Who is Banks BSA Officer?
Lock the door
Call 911
Contact Bank Security Officer and Retail Adm
Begin utilizing steps in robbery packet (assignment cards)
What are the 4 steps to do
after a robbery?
1 entering and 1 waiting in car = 2
3 people in branch by 9am
How many people in retail does it take to enter the branch?
How many people in retail does it take to open the branch?
The account should not be opened and if identity theft is suspected, the banker should execute identity theft procedures.
What do you do when there is an unmitigated ID Match Failure?
Ensure all valuables such as currency, client docs are secured, and all stackers & vault are locked.
Inspect the premises to ensure everyone has exited.
The last employee exiting must activate the alarm and ensure the door is locked from the outside.
What are steps to closing branch?
This is used to process fee reversals, loans/advances and transfers between accounts.
What is TMS?
Call and ask, Hello, Mr/Ms Adams I'm calling to see if my loan is ready? Everything fine, employee will let you in and set all clear. If not, responds with the # of days the loan will be ready indicates the # of robbers or if no answer, hang up and call 911.
What to do if all clear is not set? If responds with a number what does the # indicate?
Buttons under all desk
the blue light flashing
holdup button has been activated
Do not enter the lobby.
Where are the holdup buttons located?
What does the blue light in break room do and why? What should you do?
They can approve "ID Match: Failed" and other Chexsystems warnings.
What can the Branch Manager, Ops Office, MOD or Lender approve?
Report to ops if not working properly. If ops out of the office report to Branch manager or MOD and she will report to help desk and cc security & ops.
Who to report to if cameras are not working?
Date of birth
ss
transaction date and amount
full address
What are security questions before giving out any information on an account?