Bomb Threat
What is a bomb threat?
A threat to the branch or employee using a bomb as a weapon.
If you get $ demands from an extortionist should you pay it out?
NO, you should wait for further instructions from the police, the claims need to be verified.
How many robbery instruction cards does our robbery kit contain?
10
What is our branch address?
830 N Verrado Way Buckeye Az 85326
Which month has the most birthdays from our Verrado team?
Tie: March and April
Esme & Bianca in March
Emily and Denise in April
If you receive a bomb threat, what should you NEVER do?
Announce there has been a bomb threat, to not create panic.
or
Use cell phone
What is extortion?
It is the isolation or perceived isolation of an individual in an attempt to obtain funds
What are your drawer cash limits?
$1000 on the teller line and DT $5000. End of day is $5000 max
How do you know when to let into the branch a vendor or non regular branch employee?
Verify with a member of leadership first to confirm they are supposed to be there. If leadership is not available, you can reach out to facilities department manager BRANDI ALLEN
On our MSR team, who's top 5 in the IPS Ranking for June?
Alleonor 1st with 98% and Rafa 4th with 83%
(as of 06/18)
What should you do if you receive a threat?
Stay calm, try to keep the caller on the phone, get as many details, let your manager know, call 911, and evacuate
What are 3 things you can do to prevent being victim of extortion?
Follow opening and closing procedures, vary your daily route, be aware of surroundings and people around your car or home, use social media with caution, practice personal safety
What are things to notate, found on the suspect identification sheet?
Description: Hair, skin, tattoos, piercings, scars, accent, clothing, shoes, bags.
Direction of travel if observed.
Weapon: If a weapon is displayed, color, size, type (knife, handgun, shotgun)
Vehicle: Make, model, color, and license plate if it can be safely obtained from inside the branch.
Where is our safe meeting place? and when is that used?
Goodwill Store. This is used when we have to evacuate. Team members will meet there instead of the branch.
On our teller team, who's top 10 for June IPS
Leo 4th place 94% and Miguel 7th place 80%
Name three things you need to do, when wanting to evacuate the branch.
Management should instruct everyone to evacuate, employees secure cash drawers and lock computers, if possible take your belongings, escort members too, call 911, wait for further instructions.
Who do you send an email to if you receive a call for extortion?
send an email to "START" or call x54444 and provide details of the call.
What are 3 ways you can prevent a robbery?
Make eye contact with people in line, acknowledge them, be aware of surroundings and people passing by multiple times, stay within your cash limits.
What are 3 daily security habits to keep our branch secure?
Locking computers when you step away, locking drawers, keeping your badge/keys with you, FOLLOWING CLOSING CHECKLIST, no member sensitive info left behind, stay within your cash limits, etc
From our team, who has a passion for finding rare silver coins?
Chandler
If you receive a bomb threat, what are 3 questions to ask for additional details?
• Where is the bomb located?
• What does the bomb look like?
• What kind of bomb is it?
• When will the bomb go off?
o What will cause it to explode?
o Why was the bomb placed?
o What is your name?
o Who placed the bomb?
o Why would you want to hurt other people?
What should you do if you receive an extortion call?
• Attempt to keep the caller on the phone
• Obtain as much information as possible
• Repeat message for clarity
• Write the extortionists exact words
What should you do after a robbery?
Stay Calm, Trigger the alarm, call 911, complete the robbery cards.
Walk us through how to get to the Corporate Security Resources
The Union > Pages > Department Pages > Corporate Security
Share a fun story about yourself!
Varied answers :)