1
The opening procedure is a _____ phase approach
2
Unity Bank has this many branches
22 (including Madison, our newest branch)
Each day the vault(s) and or safe(s) should be locked at the ___________ time practicable after business hours and should be opened at the ________ time practicable before business hours.
Each day the vault(s) and or safe(s) should be locked at the earliest time practicable after business hours and should be opened at the latest time practicable before business hours.
Bottom drawer limit for new-hire UB
$7000
Where do we find policy and procedure for Unity Bank?
Uconnect
Top Drawer Limit
$3000
Explain situations in which your cash box needs to be sold down to $0
Teller Box Not Used for Three (3) Business Days or More, Termination, Vacation
What is the cash drawer limit for New Hire Universal Banker (first three months up to 6 months)?
New Hire Universal Banker (first three months up to 6 months)
o Top Drawer $3,000
o Bottom Drawer/Coin Vault $7,000
($10,000.00 combined top, bottom and coin vault)
When cashing a check for a non-customer, what document should we reference?
Check-Cashing Guidelines
Insect that Katie ran away from in her story today
Bumble bee
Halsey
Describe what happens for differences over $1000
Differences of $1000 or more the entire office must be fine counted and requires an audit, including but not limited to each teller on site, *ATM and Vault. Immediate notification to Area Manager, Assistant Branch Manager, Retail Administration and Deposit Services along with cash count sheets and “Checklist For Teller Difference” must be completed prior to leaving for the day.Rewards Checking
If you receive a counterfeit bill from a customer, you should
Retain the bill- do not give it back to the customer
What is the cash drawer limit for SUB's and ABM's?
Senior Universal Banker (SUB) and/or Assistant Branch Manager (ABM)
o Top Drawer $3,000
o Bottom Drawer/Coin Vault $22,000
($25,000.00 combined top, bottom and coin vault)
Unity Bank was founded in this year
1991
This is our corporate headquarters
Clinton
Katie is going to this vacation destination tomorrow
Turks and Caicos
Who is Unity Bank's Security Officer?
OFAC is important becuase
it denotes who / what the US has economic sanctions against. We cannot give money to any person or business on the OFAC Watchlist
Unity Bank's Chief Retail Officer
Daniel Sharabba
Members of Retail Admin
Dan and Carolina
Carolina does this as a side business/hobby
Make/sell crafts on Etsy
This meeting happens every Tuesday at 8:05am via MS Teams
Weekly Retail Call
Describe the counterfeit currency policy
Retain the bill
Notify your supervisor
Handle the situation discretely; the person presenting the currency usually does not know that it is counterfeit. Explain to the customer the legal requirements of retaining the currency and the paperwork that must follow. Also, explain that if an error has been made and the bill is found to be genuine, the funds will be credited to their account.
DO NOT credit the customer’s account or process any general ledger entries.
Issue a receipt to the customer
Complete the Secret Service Counterfeit Note Report, SSF 1604 by accessing the following website; www.usdollars.usss.gov, utilizing your offices specific login information. Keep a copy of the currency and the report in your branch file and scan a copy to Retail Administration.
Mail the currency and the original report to the Secret Service at the following address (Do not use “U.S. Secret Service” or “Counterfeit Currency Processing Facility” in the address):
CCPF-541A
301 14th Street SW
Washington, D.C. 20228
Explain what the first employee and second employee who enter the branch should be doing when they open the branch.
Phase One Employee, will park in the designated parking area. Prior to entering the building, they will perform an exterior inspection of the premises for any sign of forced entry.
If any sign of forced entry is present, employee is not to enter the branch, they should remain in or return to their car and call the local police department.
If no sign of forced entry is present, Phase One employee will then enter the building, deactivate the alarms and complete an interior inspection of the branch. They must inspect each office and every area of the branch to ensure that no unauthorized persons are present. After they perform the inspection and determine that everything is safe, they should set the “all clear” signal.
Phase Two employee will ensure that the “all clear” signal is set prior to entering the building. If it is not set, they should remain in their car and call the Security Officer or Branch Operations Officer to inform him/her.
Before entering the building second employee will check the ATM machine for evidence of tampering and skimming devices.
Describe the counterfeit currency procedure
1. Retain the bill
2. Notify your supervisor
3. Handle the situation discretely; the person presenting the currency usually does not know that it is counterfeit. Explain to the customer the legal requirements of retaining the currency and the paperwork that must follow. Also, explain that if an error has been made and the bill is found to be genuine, the funds will be credited to their account.
4. DO NOT credit the customer’s account or process any general ledger entries.
5. Issue a receipt to the customer
6. Complete the Secret Service Counterfeit Note Report, SSF 1604 by accessing the following website; www.usdollars.usss.gov, utilizing your offices specific login information. Keep a copy of the currency and the report in your branch file and scan a copy to Retail Administration.
7. Mail the currency and the original report to the Secret Service at the following address (Do not use “U.S. Secret Service” or “Counterfeit Currency Processing Facility” in the address):
Describe what to do in the event of a minor and major fire
Fire
If you discover fire or smell smoke, determine the scope of the emergency. A minor fire is one that can be exterminated with a fire extinguisher. A major fire will require the services of the local fire department.
In the event of a minor fire:
• Evacuate customers.
• Notify the local fire department.
• Extinguish fire. Do not use a water extinguisher on an electrical fire.
• Notify the Security Officer and Retail Administration
In the event of a major fire:
• Evacuate and secure premises.
• Notify the local fire department from the nearest telephone.
• Each branch must have a predetermined meeting place picked out where employees will assemble after evacuation to receive further instructions.
• Customers should be redirected to an alternate service location.
• Notify the Security Officer and Retail Administration
Unity Bank's newest branch
Madison
Describe the Robbery Procedures
During Robbery Procedures & Proper Employee Conduct
• Avoid actions that might increase the danger to yourself and others. TAKE NO RISKS!
• Remain calm! A robber will rarely harm anyone unless you resist or provoke him/her.
• Give the robber(s) whatever they ask for.
• During the robbery, do not answer the phone unless instructed to do so, by the robber(s).
• Observe the robber's physical features such as height, weight, complexion, voice, accent or mannerisms. Note their dress, type of weapon and any other characteristics that would be useful for identification purposes (i.e. tattoos, piercings, scars, etc.).
• As the robber exits the branch, try and note how tall he is by comparing his height to the red 6-foot marker on the door jam.
• Activate the robbery alarm and surveillance systems when the robber is leaving, gone or when it can be done safely.
• Retain any evidence (such as a note) that the robber
leaves, only if it can be done safely. Do not handle unnecessarily.
• Keep anyone from touching articles or places that the robber may have touched so that fingerprints may be obtained. Try and block off the area(s) from any other contact.
• From a safe position, try to observe the direction of the robber's escape, the presence of any accomplices and the mode of escape. If by vehicle, try to obtain description and license plate number. DO NOT LEAVE THE BANK!
B BREATHE
E Evidence – Retain any note
C Cooperate
A Activate Alarm- If Safe
L Listen – Do as you are told
M Minimize Movements
Name of our morning huddle
Daily Mission Board