Kidnap
Discussing bank procedures or opening procedures at home or outside the bank.
What are things you should never do?
Who is being held? What is the ransom amount? location for payment? etc.
What are questions to ask in hostage situation?
The most important thing to do first in the event of a bomb threat.
What is turn off your cell phone?
The procedures that each of you do in the event of a robbery.
What are post robbery assignments?
Only witnesses to the robbery, law enforcement and senior management.
Who is allowed to enter the branch after a robbery occurs?
Look for and avoid suspicious situations.
What are things you should be doing when entering the bank?
Exact wording of the threat
What is one thing you would need to list on the checklist?
Post emergency closed sign in Drive Thru.
What is what you need to do if time allows?
Remain calm, activate your alarm when safe to do so, and yell "lock the doors, we've been robbed!"
What are some things we should do after a robbery occurs and the robber has left the building?
Attempt to detain the robber, follow or chase them.
What are things that you should NEVER do?
It is ok to leave bank premises on your own after dark when the branch is closed.
What is something you should never do?
Negotiate for additional time.
What is one thing you should discuss with the hostage caller?
Secure proof work and cash.
What is what the tellers/PB's should do in the event of a bomb threat?
Escort the victim teller/PB to a private office and contact 911 if not already done, contact security officer and chief operations officer.
What are the Management Team assignments?
Discuss robbery and compare memories of the event with others or the media.
What are things that you should NEVER do!!
A caller is on the phone stating that your manager has been kidnapped, so you place them on hold to go speak with a supervisor.
What is something you should not do when a kidnapping call comes in?
Caller's voice, threat language, background noises
What is information you should be listening for while on the phone with caller?
Ensure that all customers or team members have evacuated the building.
What the branch manager or designee needs to make sure of when clearing the building?
Cordon off the area where the robbery occurred with caution tape or chairs. This includes any area that the robber walked or stood, leaned on, or had surface contact with.
What are the Securing Evidence assignments?
Two people are required to complete business transactions in the bank.
What is dual control?
Remain calm, ask appropriate questions, be a good witness and report immediately.
What are things that you should do in a kidnap situation?
Form to complete if you receive a kidnap/hostage call.
What is the Kidnap/Hostage Checklist?
The corner of the dental office in the rear of the branch or the Everglades Rec Center parking lot.
Where are the evacuation areas for team members?
Pass out description forms to all customers and employees making sure that no one is discussing any specifics of the robber or the event. For those customers that do not want to stay, collect their contact information. If there is a customer that will not provide their information, notify law enforcement when they arrive.
What is the Identification Assignment?
Always remain calm at all times.
What is what we should be doing for all of these security events?