Things we need
Every caller must provide the caller's first & last name and what else?
Phone number
Can we provide a beneficiary the account value and names of other beneficiaries?
No
This caller is listed on the account and must provide the last four digits of their Social Security Number (SSN) for transactions requiring Enhanced Security.
Agent / Broker / Financial Advisor / BOA
How long is the validation period for a Certification Attorney-in-Fact form?
5
How may a receiving company (transfer company) obtain the status of a transfer request?
By phone
We can accept this instead of a contract number?
Full Social Security Number
Can we give a client more than one try at guessing a password?
Yes, up to 3 tries
This caller must provide the caller's relationship to the account as part of security verification.
BOA (Branch Office Assistant)
A Conservatorship Certification form is valid how long?
1 year
How may a POA change the address for an account?
In writing
The address is not considered complete without what?
City, Sate, ZIP code
Can we speak to an unlisted caller who is the assistant to an authorized third party?
No
This caller has authority to do transactions for an incapacitated client while the client is alive.
POA or Guardian/Conservator
The Primerica back office will authorize us to talk to an RVP for how long?
5 days
How may a client give one-time authorization for us to share information with an individual?
By phone (calling with the individual)
What additional security must a back office representative from Capital One provide?
A password
Do you know what the current password is?
Can we provide Transfer Company with 12/31 value of an account?
Yes
This caller has written permission to obtain information for the client but cannot do any transactions.
Authorized Third Party
If a contract is surrendered this long, we can tell a client's family member that it is displaying a zero value.
5 years
How may a client remove a password?
If the caller is a trustee, what document must be on file?
Trust Document or Trustee Certification Form
Can we send Statements or Correspondence to an Authorized Third Party's email address if it is listed on the TPA form?
Yes
The annuitant on a custodial account is also known as
Beneficial Owner or Custodial Beneficial Owner
A client might sign a form to authorize an accountant, friend or family member to obtain information. How long is the authorization valid?
1 year
How may a trustee who is not on the account request an trustee certification form?
By phone