Attendance
Reporting via NICE and Calling the attendance line.
What is "How to report an Absence"
3 Examples of distractions that your work space should be free of
What is "Pets, TVs, Radios, Children"
When should you clock in and out for meal period and shifts?
When you get into work, when you leave and return from lunch and when your work is completed.
Side note: Manual punches should only be used for technical issues as you are responsible for accurate reporting of your time through the GTA portal.
What needs to be in your subject line?
What is "4 digit Store number | Short description of the issue | Previous ticket number | Your initials"
What are the allotted days for Paid Bereavement?
What is "3 days"
Side note: Supervisors can approve additional unpaid based on case by case basis. However, if you need more than 3 days it is recommended that you apply for a Personal LOA.
Being absent for a shift that is not reported prior to your schedule start time and you do not work any of your shift.
What is "No Call No Show"
A minimum upload and download speed for your internet requirements
What is "Upload 5MBPS Download 25 MBPS"
True or False:
You can login and check your teams messages when you are not scheduled to work.
False: as this is considered working off the clock. If you cannot avoid working off the clock a time adjustment is required. Your leader should be notified immediately.
What goes in the SC Number Field in your Oracle cases?
What is "Work Orders or INCs"
What is it called when you repetitively take RTO on your Saturday rotation days?
What is "A Trend"
Side note: A trend is no bueno
How many hours of attendance are you not to exceed within a 6-month rolling time frame?
What is "40-hours"
True or False:
We are now open to all 50 states for work from home locations.
False. We are only able to work in 25 States at this time.
What time frame should your breaks not exceed?
What is "15 minutes"
How many times a day should your Private Note template be in your Oracle case?
What is "Minimum of 3 times a day"
What does your aux codes in VCC account for?
What is "Your attendance"
Who are the two groups of people you should contact prior to a scheduled or non scheduled same day RTO?
Who are "Leadership and Buddies"
When should you report tech issues and system outages to your leadership team?
What is "Report within 5-minutes"
If cases are slow coming in and you decide to work on something that does not show in your daily productivity what do you need to do?
Side Note: Failure to do this is considered Payroll Integrity.
True or False:
Customer Entries on your case do not require any form of structure.
False; Your Customer entries are visible to all parties. You should include full and detailed sentences to recap the callers issues.
What are Walmart's 4 core Values?
What is "Service to the customer, Respect for the individual, Strive for excellence, and Act with integrity."
What is the result of getting a No Call No Show
What is "A Skip-Level DA"
Personal, Lunch, Breaks, and End of your shift are examples of when you can what?
What is "Lock and step away from your computer"
Who should you report Time Clock Integrity/Abuse issue to?
Who is "Your next Level Manager or Ethics"
Side note: you can reach Ethics at 1-800-WM-ETHIC or Walmartethics.com.
When should you assign your case to Pick Up Assortment (PUA) through Oracle?
What is "Never; you should assign the case to Cristen Sparks directly"
Side note: If she does not respond in a timely manner please email her directly.
What percentage of Walmart Store Managers started as hourly associates?
What is "75%"