I feel
Ranges of this emotion include frustrated, annoyed, and furious
What is Anger?
When the listener focuses on understanding on what the speaker is saying by paying attention, without interruption, to their words & body language
What is active listening?
Ideas, opinions & beliefs that people have about themselves & world
What are thoughts?
Awareness of other people’s emotional experiences & an attempt to feel those same emotions from their perspective
What is empathy?
Process of exchanging information, ideas & thoughts that makes sure the message is clearly received & understood
What is effective communication?
This is the ability to manage & respond to emotions in healthy & constructive way
What is emotion regulation?
Game where no one can talk or drop the ball
What is silent game?
The practice of focusing on the good in a situation, even when faced with challenges; optimistic attitude
What is positive thinking?
Caring about others, feeling bad when they are sad, and wanting to help them feel better
What is compassion?
The way someone speaks, delivering attitude/emotion through pitch, volume & inflection, not just the words themselves
What is tone?
This is when we make fists with our hands and clench really hard
What are lemon squeezes?
This is actively listening & reflecting back what is saying to show understanding & validate feelings; to feel heard
What is reflective listening?
Pattern of thinking negatively about yourself, others, or the world; pessimistic
What is negative thinking?
Special set of traditions, customs & ways of life that a group of people share, including the food they eat, the languages they speak, the clothes they wear, the holidays they celebrate, and the stories they tell each other.
What is culture?
Process of finding peaceful solution to disagreement or conflict; i.e. RESOLVE
What is conflict resolution?
A breathing exercise when we inflate our stomachs with air
What is belly breathing?
Type of listening when a person responds quickly, often with an emotional reaction, without fully processing what the person is communicating.
What is reactive listening?
Based on FACTS & LOGIC, rather than emotions
What are rational thoughts?
Ability to understand, appreciate & effectively interact with people from different cultures by recognizing and respecting their differences
What is cultural competence?
Way to express your feelings & needs without blaming or accusing the other person
What is an "I" statement?
Staying in the present
What is mindfulness?
This is will carry the pain and give Creator the message to help with healing.
What is a rock?
NOT based on logic or reality / Rooted in BELIEFS from past experiences
What are irrational thoughts?
Judging someone/having negative opinion of someone just because of the group they belong to, i.e. race, religion, gender, instead of getting to know the person
What is prejudice?
Communication style in which a person says “no” when necessary/Expresses their feeling clearly/Uses “I” statements/Respects others’ opinions, i.e. “Can you please give me back my toy?”
What is assertive?