Emotional Intelligence
The term for recognizing your own emotions
Self-Awareness
The skill of fully focusing on someone who is speaking
Active Listening
The first step you take before reacting in a conflict
Pause
A skill that helps you finish tasks even when they are difficult
Perseverance
A term for the result of your actions
Consequence
A physical change in your body when you feel nervous
Heart Rate / Sweating
Facial expressions and body language are examples of what?
Nonverbal Communication
When both sides give a little to solve a problem, it is called a...
Compromise
A skill that helps you control impulses
Self-Control
A word for resisting pressure from others
Refusal
A word for feeling strong anger
Rage
The term for clearly expressing your needs respectfully
Assertiveness
The term for a neutral person who helps solve a conflict
Mediator
A skill that means you organize your tasks and manage deadlines
Time Management
A term for making choices based on your values
Integrity
The term for managing your emotions appropriately
Self-Regulation
What type of statements begin with "I feel...."?
I-Statements
The term that means finding a solution that works for everyone
Resolution
The term for setting a target you want to ahieve
Goal
When someone influences you to make a risky choice, it's called...
Peer-pressure
The term for understanding how someone else feels
Empathy
When you repeat something back to show understanding it is called what?
Paraphrasing
The term for a disagreement that becomes bigger because emotions take over
Escalation
A term for staying calm under pressure
Composure
This term describes making choices that protect your well-being
Responsibility