Intro to SHW
What are the 3 trades covered by Select Home Warranty? HAP-E
HVAC, Appliances, Plumbing, Electric
A portable microwave
Not a covered appliance
One star customer Non- HVAC in the first 3 months of coverage
$150
ICE MAKER
ADD ON
Name one exclusion for a refrigerator
Sealed System, Refrigerator
What are some reasons to choose Select Home?
Comprehensive Product Coverage, Robust network of Contractors, Customer Service Priority, Cost Effective Product Options
A humidifier
Not Covered
3 star customer NON-HVAC after 3 months of coverage
$500
Solar Powered water heater
NOT an ADD On
Range hood: included? Yes or No
NO
True or False:
A nursing home is a covered dwelling under the select home warranty policy
False
Only residential dwellings are covered under the select home warranty policy
Garage Door Opener
Covered
3 star customer HVAC with no maintenance records in the 12 month of coverage
$150
Natural Disasters
NOT an ADD ON
A plumbing stoppage in the backyard
Excluded
What are two ways to contact SHW to initiate a service request?
By phone or online
Air Ducts
Covered
2 star customer Freon coverage after the first 3 months
$250
Installation
NOT an ADD On
A customer called in to begin a claim of her Air Conditioner. She purchased the optional Freon coverage and she complains the Freon leaked everywhere and now her motor is in-operable. Would this caller be covered for damages?
NO, Freon leaks are not a covered peril.
True or False:
Service becomes effective 60 days from the product purchase date
False
The typical waiting period for service to become effective is 30 days
Name 2 components of the Heating System that is covered?
Condenser Fan motors, compressors, condensers, & Blower motors
1 star customer Optional Coverage in the 12 month of coverage?
$400
Name 3 Optional Coverage Add-Ons that does not include Ice Maker or Roof Leak?
Sump Pump, Plumbing and Lighting Fixtures, Central Vacuum, Pool/Spa equipment, Well Pump Lawn Sprinkler Sys., Second Refrigerator, Stand Alone (Deep) Freezer, Septic Sys.
A customer has called in saying the breaker has gone bad on breaker panel. He pays the $75 service fee and the tech. discovers it was damaged when lightning struck in the storm last night. Is the customer still covered? Why/ why not?
No, though breakers are included in the policy, it is not serviceable by SHW due to it being caused by a natural disaster.