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Select Service
Photo Estimate
Staff
Staff Salvage
100

ADSP WORD TRACK

Usted tiene el derecho de seleccionar el taller de reparaciones de su preferencia, y usted es la única persona que puede autorizar las reparaciones a su vehículo.

Contamos con talleres de reparaciones que son parte de la red dentro de su área, como parte de nuestro programa Select Service®. Estos talleres de reparaciones están comprometidos a realizar reparaciones de calidad, respaldadas por una garantía de por vida por todo el tiempo que usted tenga la propiedad de su vehículo y a facturarle directamente a [State Farm o HiRoad] una vez que las reparaciones se hayan completado. Para ayudarle a elegir un taller de reparaciones le compartiré cuales son los talleres de reparaciones mejor evaluados en su área y le enviaré una orden de reparaciones el día de hoy.

100

 WHAT IS ANOTHER ALTERNATIVE WORKFLOW IF NI OR CD ARE HAVING TROUBLE SUBMITTING PHOTOS THROUGH APP?

They can send photos to claims hub email and CA can reach out to CDU to get photos added to bucket.

100

IS AN APPOINTMENT NEEDED WHEN SETTING UP STAFF INSPECTION?

YES 

100

SALVAGE WORD TRACK 

...

200

WHAT IS THE TOOL THAT HELPS US LOCATE THE NEAREST SELECT SERVICE SHOPS?

REPAIR ASSISTANT

200

WHAT SHOULD WE ALWAYS OFFER WHEN SETTING PE?

DP

200

CAN WE SET UP INSPECTIONS FOR CLAIMANT VEHICLE WHEN LIABILITY IS TENTATIVE?

YES-WHEN LIABILITY IS TENTATIVE AND THERE IS A LIKELIHOOD SF WILL PAY FOR DAMAGES

200

WHAT ARE THE REQUIREMENTS PRIOR TO SENDING SALVAGE?

VEHICLE LOCATION 

COMPLETING RELEASE WITH NI 

STORAGE AND MITIGATION 

300

WHAT SHOULD BE DONE WHEN SELECT SERVICE IS DECLINED? 

READ NPS 


300

HOW LONG DOES IT TAKE TO COMPLETE THE ESTIMATE WHEN SENDING PE?

  • Typically, within 2 business days of receiving the photos, an initial estimate will be completed and sent to the customer. A notification will be sent when the estimate is ready to be viewed.
300

WHEN IS TM APPROVAL NEEDED WHEN SETTING INSPECTION ASSIGNMENT?

staff assignment on a drivable vehicle

300

RECOMMENDATIONS THAT SHOULD BE GIVEN TO THE INSURED/ CUSTOMERS WHEN SETTING UP SALVAGE 

PICK UP ALL PERSONAL BELONGINGS 

TAKE OFF LICENSE PLATE 

400
When is Select Service not available for NI ?

When customer does not intend to repair the vehicle at Select Service repair facility when setting up the initial assignment 

400

IS THE PE APP AVAILABLE IN OTHER LANGUAGES?

NO ONLY ENGLISH 

400

WHAT ARE THE 3 STATE THAT REQUIRE IN-PERSON INSPECTION BASE ON THEIR JR'S?

MA, RI, CT

400

LAST STEP BEFORE ENDING A CALL WHILE HANDLING AN ETL

TRANSFER TO TL CS TO COMPLETE SETTLEMENT 

500

WHAT IS THE APPROXIMATE AMOUNT THAT SF SAVES BY USING SS?

1

500

WHEN SHOULD WE NOT SET UP PE?

VEHICLE AT REPAIR FACILITY

P.O. BOX ADDRESSES 

500

What inspections should be offered before staff video ?

Select Service and Photo Estimate should be offered prior to offering the Staff – Video as indicated in IOT.

500

When it comes to staff video supplements will be paid to......?

Supplement payment will be paid directly to the repair facility.