Keywords
T or F: When you are angry with someone, you should let the person know immediately and say the first thing that comes into your head.
False
___________ means to prevent or restrain expression of a feeling or idea.
Suppress
Relaxation is a healthy way to manage anger because it __________.
A. distracts you from the problem at hand
B. helps you get your emotions under control in a tense situation
B. helps you get your emotions under control in a tense situation
"Examination of one's own thoughts or feelings."
Introspection
_________ is recognition of the need to make personal changes by expanding skills and improving relationships.
Change orientation
_________ is the ability to sense, understand, and accept another person's thoughts, feelings, and behaviors.
Empathy
Physical reactions to anger include _________.
A. fatigue
or
B. headaches
B. headaches
"To make a distinction or state a difference between things so we can tell them apart."
Differentiate
Jason gets angry often, even about things that don't matter much. He knows it's a problem, but he doesn't know how to stop it. When you ask him if he's satisfied with himself, he thinks about it, and then he says, "No. I'm not. I'm not satisfied with myself; the way I manage time; and the way I relate to people."
Which strategy for managing anger should you recommend he try?
Change Orientation
What is: The ability to clearly communicate personal thoughts and feelings.
Assertion
The three main approaches to managing anger are expressing, suppressing, and ______________.
Calming
"A number of similar things growing together, or of things or individuals collected."
Cluster
_________ is the degree to which a person uses a communication style or pattern that is indirect and effectual for accurate expression of thought and feeling.
Deference
What means: A tendency to be hostile or quarrelsome.
Aggression
When you use empathy in an angry situation, you ________.
try to understand what the other person is feeling and thinking
"The act of evaluating or appraising a person's ability or potential to meet certain criteria or standards."
Assessment
What is: Learning to control and manage the emotion of anger; managing your anger so it comes out in a healthy and constructive way.
Anger Management
getting back at people indirectly without telling them why, rather than confronting them
Passive-aggressive behavior
If you are really angry at someone, it is best to _________.
calm yourself until you can express what's bothering you without causing a conflict
"To group things together when they have common characteristics."
Associate