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How many levels are there in active listening? What are they?
There are 4 levels of active listening.
Level 1: Echo (repeating, restating, summarising)
Level 2: Clarify (asking about what you heard, “Tell me more”, “What did you mean when you said…?"
Level 3: Empathise (Relate by letting them know you have been in that situation before, “Yes, I understand how you feel"
Level 4: Validate ( Although you may not understand how they feel show that you can understand,“I have not experienced that before, but I can understand how that must feel”)