Show:
Payment Online & Basics
Self Service IVR
Ecobill
My Account App
Kitsch Culture
100
Daily Double!! How will I be able to enroll to receive text commands to get instant information from my account?
What is you will need to register the mobile number in My account – Users and preferences, then you will get a confirmation number to activate it in the same page?
100
True or false: If the customer has an appointment for today are they able to get a Technician ETA through the IVR?
What is true?
100
This is an electronic version of a customer's billing statement (in Adobe PDF format). It allows customers to view an exact replica of their paper statements and pay their bills electronically.
What is Ecobill?
100
I would like to manage my technicians appointment without talking to a representative over the phone I should be using this App:
What is Xfinity My account App?
100
This band is known for their hits: “Quien pompo”, “Donde te agarro el temblor” and “Yo no bailo con Juana”…
Who is Chico Che y la Crisis?
200
What is the number that I have to send the SMS message to in order to receive my account’s balance, if there’s an outage, service center location, cancel an appointment or to stop receiving text alerts?
What is 266278?
200
In the IVR which will be the option for questions about appointments?
What is number five?
200
Daily Double!! True or false, new Comcast accounts will not be enrolled to the Ecobill since it is the will of the customer to enroll and get the $5.00 discount.
What is False? Comcast accounts will be enrolled automatically for Ecobill.
200
My Account app helps me to find ____________ and their stock so I don’t drive miles to find that they do not have what I desire.
What is Comcast Service Centers?
200
This actor is known for his comedy and the following movies: “Los Verduleros”, “Esta Noche Cena Pancho” and “El Dia de los Albañiles III”…
Who is Alfonso Zayas?
300
Daily Double!! What are the Self Service options so our customers can process their payment, there are three options:
What are the Online @ Comcast.com / Using the Xfinity Connect App / Through the automated phone system (IVR)?
300
Daily Double!! If I check my technician ETA on the IVR before the appointment window what information will I get?
What is the arrival window for the appointment?
300
Convenient, environment friendly, time saving and secure are features of the:
What is Ecobill?
300
18. I have a problem with my service but the waiting time on the phone is too long and I have important matters to take care of, what app should I use to request a call back from a representative?
What is My Account App?
300
Daily Double!! This fabric is used to decorate most public transportation vehicles, comes in colors such blue, red, purple, black and green…
What is Velvet fabric?
400
What are the pieces of information required to make a payment using the webpage/Xfinity Connect App?
What are the Primary Comcast.net email address/Comcast ID and password, Debit/Credit card number and expiration date (for checking or savings account number and the bank routing number)?
400
If I check my technician ETA during the arrival window of my appointment what information will I get?
What is the technician ETA; if unavailable the call will be routed to an agent?
400
Daily Double!! What is the software I need in order to view my bill online and if I’d like to view it once downloaded?
What is Adobe PDF viewer?
400
Daily Double!! Wow!! I can ____________ my devices and troubleshoot them directly from my iPad since I have the My Account App!
What is Control?
400
Name that is given to the people who like the narco subculture, the narcorridos and their dressing style is to use animal print, Ed Hardy designer t- shirts and hats, Polo Shirts with the London team in green, fancy silk shirts, exotic skin boots and big trucks a.k.a. “Trocas”?
What is Buchones?
500
True or false: For the self-service to be provided correctly in order to make a payment online or through the IVR do I have to provide the customer with the complete information for the activity?
What is true?
500
If I check my technician ETA after the appointment window what information will I get?
What is the script that we have missed the appointment and the customer will get the option to reschedule it or to speak to an agent?
500
Can I change the e-mail address where my bill is being sent?
What is yes? You can at My Account on Comcast.net
500
What are the Self Service options so our customers can process their payment, there are three options:
What are Online @ Comcast.com / Using the Xfinity Connect App / Through the automated phone system (IVR)
500
24. This religious image is abused by most people since it is painted in walls, in public transportation vehicles and printed in t shirts...
Who is the Virgin of Guadalupe?