The Wi-Fi Way
(Internet)
(Internet)
What is the cost of the Internet Premier (Bundled) for a new customer?
$30
T/F Unlimited Plus mobile customers are allowed 10 GB of personal hotspot data.
TRUE
What is the cost of the never connected installation for a customer getting TV service?
$65.00
How much is it for 2 mobile lines of Unlimited Plus, when bundled with Gig?
$60
What does A.I.O.A Stand for?
Acknowledge
Isolate
Over come
Assume Again
Cx paying STANDARD rate for Internet Premier (standalone). You upgrade them to Gig w/ wifi, what is their new monthly rate?
$100
Customer has By the Gig Mobile plan; how much do they pay for their service if they do not use more than 1 GB of data?
$20
What is the cost of the DVR SERVICE fee for a customer with 3 DVR and cDVR+ for customer adding TV as new LOB?
$10
Customer calls in with a standard rate Triple Play (TV Select/Internet Premier/Voice); what promos do they qualify for?
Free line of mobile
Plant Mobile Seed:
While I am getting some information on my screen, I do want to share with you that spectrum is Americas most reliable network including unlimited talk text and data with our spectrum mobile services.
T/F If Internet is in a bundle, the standard rate will be less than if they were unbundled.
TRUE
How many gigs of full speed data can a customer use for a Hotspot with the Unlimited Plan?
5 Gigs
You can watch shows you record on cDVR+ on phsyical DVR boxes.
False
TV & HSI Cust calls in; how much will it cost them to add voice Service with SVI?
$20
What does N.A.M.E stand for?
Name, Address, Mobile, Email
Existing SIA customer (Standalone-Yr 2) calls to upgrade to Internet Premier; how much will they be pay for Internet?
$50
How much is the standard rate for the Mobile Unlimited Plan?
$30
What add-on feature is not available on Xumo?
Pay Per View
2yr Promo TV Select Plus, 2 HD box, Internet Gig w/ Wifi. What is the MRR?
$175
What is before your pitch when following call flow?
DISCOVERY (will accept linking statement)
What is the Competitive Spectrum One Offer ?
Internet Gig + Free Advanced WiFi + 1 Free Unlimited Mobile line: $50/mo. x 24 months
For Spectrum to payoff devices with other carriers a customer must sign up for how many lines of service.
3
What is needed to take advantage of caller ID on TV?
A Spectrum Reciver as well as TV
New cust calls in; What is MRR for TV Choice, 1 Xumo, Internet Gig, Wi-Fi and Spectrum voice?
$130
What information about a customer can you find out from a conversational discovery?
Streaming apps, TV provider, streaming/TV content, household, mobile provider, devices, price