Show:
Project Planning
Customers
Telemarketing
Marketing information
Basic Information
100
To guarentee the availability of needed resources.
Why is it important to think ahead about how you will monitor your project?
100
Domineering/Superior
Making the customer feel importnatn and in charge is a good way to handle which type of difficult customer?
100
Write down the information.
When a telephone customer's order includes detailed information concerning the order, what should the salesperson do?
100
Government sources.
A sport/organization that wants to obtain information about the population in a certain geographic location might use which source?
100
Precentage of actual sales.
What are royalties?
200
With a project plan, you can mentally walk through your project from start to finish.
Which of the following is a true statement about proect planning? 1. Through project planning, you can evaluate what you have accomplished. 2. With a project plan, you can mentally walk through your project from start to finish.
200
Customers who seem to disagree, question, or look for error in almost everything and everybody is what type of customer?
Argumentative
200
Read the order back to the customer.
When taking an incoming telephone order, an effective way to make sure the order is correct is to do what?
200
Internet.
Which of the following might a sport/event organization that wants to obtain information about the population in a certain geographic location might use?
200
Sport media.
Baseball game broadcast on the radio is an example of what?
300
So you can achieve your objectives.
Why is it important to define your project precisely?
300
I think I will wait until Saturday to buy this DVD; is a statement that best charactarizes which type of customer?
Slow/Methodical.
300
Lose customers.
Businesses whose employees regularly makes mistakes while taking telephone orders are likely to do what?
300
Sales Reports.
What internal records domany businesses moniter in order to obtain useful marketing information?
300
Entertainment.
Because the outcome of a match his uncertain, many fans attending a sporting event are motivated by what value?
400
Change.
What does a business anticipate when developing a project plan?
400
"I'd like to have it in writing before I give you the money," best driscribes which type of customer?
Suspicious.
400
Obtaining the customer's name.
What is often one of the first steps in processing an incoming telephone order?
400
Customer profiles.
What type of marketing information might a business obtain by monitoring sales invoices?
400
Redesign logos.
What do some professional sports teams do to promote renewed interest in a team that is losing support from fans?
500
To outline all of the activities for the event.
Why do event organizers develop production schedules?
500
What should you do to determine whether a customer's complaint is justified?
Investigate the problem.
500
Exclusive.
If Coca-Cola is the only soft-drink sponsor of your favorite team, Coca-Cola is considered what?
500
To analyze product.
Which of the following is a reason why businesses should regularly monitor their internal records that contain marketing information?
500
Partnership.
The relationship between a sponsor and a sport entity is often described as which relationship?