GDP
The key principle of documentation ensures that information is clear, concise, and understandable by anyone who reads it.
What is clarity?
This term describes the degree to which a product or service meets customer expectations and requirements.
What is quality?
This animated movie is about an industrious robot and highlight themes of waste and quality of life.
What is Wall-E?
This popular fast-food chain's slogan: "Quality you can taste", promises a focus on fresh ingredients.
What is Wendy's?
This approach to quality management focuses on involving all employees and continuously improving processes, with origins in Japanese manufacturing.
What is Total Quality Management? TQM
This documentation practice requires each entry to be signed and dated to ensure traceability and accountability.
What is proper authentication?
Known as "doing it right the first time", this concept reduces rework and enhances efficiency.
What is quality assurance?
This fast-food chain is known for its exceptional customer service and consistently high-quality experience.
What is Chick-fil-A?
This car company's slogan, "The best or nothing", emphasizes a commitment to high standards in luxury vehicles.
What is Mercedes-Benz?
This quality management technique involves identifying the root cause of problems by repeatedly asking "why" until the underlying issue is found.
What is the 5 whys method?
This term describes the action of recording details immediately after they occur to ensure accuracy in documentation.
What is real-time documentation?
This famous quality management expert is known for his 14 Points for Management and his contribution to the Plan-Do-Check-Act cycle.
Who is W. Edwards Deming?
This car model from the 1970s became infamous for its safety issues and is often cited as a quality control lesson.
What is the Ford Pinto?
"Quality never goes out of style" is the slogan of this American clothing brand.
What is Levi's?
This type of cost in quality management refers to expenses related to rework, waste, and corrective actions, for defective products.
What is the cost of poor quality (COPQ)?
This acronym, represents the essential qualities of good documentation: Attributable, Legible, Contemporaneous, Original, and Accurate
What is ALCOA?
This is the statistical tool used to monitor and control a process, often represented by a chart of points within upper and lower limits.
What is a control chart?
This tech company had to recall millions of smartphones in 2016 due to battery issues.
What is Samsung?
Known for dependable tools, this company's slogan, "Guaranteed Tough" reflects its commitment to durability and performance.
What is DeWalt?
This certification, known by the initials "ASQ" is industry recognized credentials for quality professionals.
What is the American Society for Quality certification?
This documentation method is used to ensure revisions are tracked, with each version documented and changes noted, enhancing transparency and accountability.
What is version control?
This method, often abbreviated as "DMAIC", is used in Six Sigma for process improvement.
What is Define, Measure, Analize, Improve, Control?
This global company became synonymous with customer satisfaction and high-quality products, using total quality management (TQM) principes to deliver value in every customer interaction.
What is Apple?
Accelerating the Path to Life-changing Therapies.
What is Cytiva?
Known for his contributions, this expert created the "Juran Trilogy" focusing on quality planning, quality control, and quality improvement.
Who is Joseph Juran?