Closing Procedures
If an employee is ambushed while leaving the branch, what steps should you take?
What is deceide the appropriate action to ensure employees safety, when safe to do so call 911 & global security (use your emergency wallet card, if needed), inform your manager
What should you never do during a robbery?
(3 answers)
What is:
Chase the robber outside
Scream "I'm being robbed
Tell the robber you are going to activate your hold up button
After you have evacuated the branch, what steps should you take?
Go to the safe haven, account for all employees, wait for authorities, global security & MD-banking to give the ok to re-enter the branch
A coworker just told you they emailed client info to the wrong customer. What should you do?
Complete and file privacy incident report
After a robbery, what should you refer to for next steps
Emergency and offline binder
You are apart of the closing team and when dealing with customer sensitive customer info what is not your responsilbilty when is comes to checking for sensitive info?
Someone attempts to rob you at the cash recycler. What steps should you take?
Teller the robber you have to push buttons on your keyboard to dispense cash
Press <ALT>+<F8>
The branch is open for business, cust's are in the lobby & someone smells smoke. What steps should you take?
What is:
Inform everyone of the situation,
Ask everyone to remain calm
Begin to evecuate the branch, if safe to do secure bank assets prior to evacuationg the building
An individual is sitting in your lobby checking social media, and has indicated that they don't need assistance with a banking need. The individual is not displaying any disruptive behavior or taking action that poses a security concern. What should you do?
What is NOTHING (no further action needed)
(True or False) If you can't validate an unknown/unexpected individual it's ok to deny access
True
Any closing team member can do what?
What is nnset branch opening set, clear workstation or desks of sensitive cust info & lock drawers
Someone attempts to rob you at the transaction window. what steps should you take if it is safe to do so?
(3 answers)
Comply with robbers demand
If a note was given, push it aside
Activate hold up button
What could you do to assist with fire safety
What is:
Watch for overloaded outlets
Make sure that exists are not blocked
Make sure items are at least 18 inches from all sprinklers
Its been a busy day with back to back cust's & manager tells you to take lunch now, or you may not get one. Your last cust's acct opening docs are on your desk. What should you do?
Make sure all confidential info is secured before leaving & lock your workstation
What is the number for global security
(800)727-7375
You are part of the closing team and are the 2nd employee to exit the branch what are your responsibilities
What is re-lock door as soon as person 1 leaves, observe person #1 until they move a safe distance away from the branch, arm required alarms, exit branch & re-lock the door
Who can you not speak to after a robbery?
Who is the media
refer to media relations
What are the 3 C's when being robbed
What is:
Stay calm
comply with demands
concentrate; observe robber's actions and appearance
What are ways of securing confidential info?
What is clear desk of sensitive info
What is shred info no longer needed
what is avoiding speaker phone usage
Where is the safe haven & what is the passcode?
Valvoline & Taxi