Announcements!
IMMEDIATE ANNOUNCEMENT This week?
Please do not create Draft Orders in Shopify. The best way to get an order ready, is when the customer has responded with all necessary information.
If someone asks to cancel their auto-ship due to illness, go ahead and cancel for them and then submit the ticket to Holly with internal notes.
For every $1 spent a customer earns-
2 points that they can use to redeem Cirkul swag.
When a customer says they want to cancel and have spent over $250 you can offer to delay their auto-ship and offer a-
Free 22oz Metal Bottle on their next order.
How many moons does Neptune have?
14 Moons
Walmart Starter Kit cost including:
Plastic Bottle, Comfort Grip Lid and 2 Sips - Fruit Punch and Mixed Berry
$19.98.
Who do we assign this ticket to?
Privacy concerns.
Team Lead (Team Lead will forward to Diego if necessary)
*This is updated in the Bulletin
How many points can a cx redeem for the following:
Plastic Bottle + Lid + Sleeve (Both sizes)
350 points
On a rare occasion you may change a customer's shipping method from DHL to ________.
is USPS First Class (Expedited Shipping)
What is a single strand of spaghetti called?
Spaghetto
The maximum number of days for a hold in ship station is:
3 days
What is the email for our influencer program?
collab@drinkcirkul.com (however, do not give this out unless instructed)
A customer can earn 30 points for -
36+ sip auto-ship order each month.
For the order number, enter in this format:
CX_MMDDYY_CUSTOMERINITIALS. I.E. Jessica Higgins - CX_110920_JH
What is the oldest surviving musical instrument?
An ancient flute, estimated to be about 43,000-82,000 years old, was found by Dr Ivan Turk
With Afterpay customers can place an on-demand order and only pay?
25% of the total due at the time of check-out.
What color is OOS 12oz Chill Sleeve:
They are all in stock
What is the referral offer?
The new referral offer is an $8 trial kit
The customer is offered 20% off additional Sips they purchase, making them $3 each instead of $3.75.
They are also offered 50% off additional bottles they purchase, and can choose the colors in the menu.
What are the ways a customer can get a free 22oz Bottle?
With an auto-ship from the plans page.
Referring 10 people
Or if we provide it to them
Which Two U.S. States Don’t Observe Daylight Saving Time?
Hawaii abandoned the Uniform Time Act of 1966 in 1967 followed by Arizona in the following year because both get daylight all year round. There's one place that followed Daylight Saving Time though found in northeast Arizona, it's the Navajo Nation
what does a Fun Fab Fit order numbers start with in ShipStation:
FFF
How many fill-ups are in a 42oz Bottle?
about 3
What are the 4 levels in the Inner Cirkul and what amount of points to get there?
Starter Sipster: 0-249 Points
Smarter Sipster: 250-749 Points
Super Sipster: 750-999 Points
Supreme Sipster: 1000 plus Points
WW customers earn points by and what do they receive?
being members/logging foods/etc. which they in turn can use to redeem gift cards for other companies
They can redeem a $15 or $30 voucher for Cirkul products.
If you burn your tongue how long does it take to get those buds back?
Average 10 years.
Offers automatic discounts that apply in checkout all increments:
10% off of $25
15% off of $50
20% off of $75
25% off of $100 *Extra 10% off if cx opt-in for an auto-ship plan