True or False
Customer can choose which item will be substituted.
False
Everyone saved the Where to go Guide link as a favorite in their web browser.
True
Fill in the Blank:
Don't be afraid of S_ _ _ L T_ _ K
Small Talk
What is an immediate key indicator that a customer has Dynamic pricing?
A. Over $100,000 account
B. They're a part of an active buying group
C. They are enrolled in Healthmart
B. They're a part of an active buying group
True or False
Every waiver is explained in the Where to go Guide
False
Data Defaulting is not yet
A. Weather/Local teams
B. Rural/City location
C. Customer Demographic
D. All the Above
D. All the Above
What is the SAP transaction called to look up the customers Dynamic Pricing status?
Customer Workbench
Unscramble the following Topic found in the Where to go Guide
SMS ITANITVESII
SSM Initiatives
Where is the best place to take notes in SFDC when a customer gives you any personal information or details you might want to bring up with them later?
Pharmacy profile- Details section
If the customer does not have Dynamic pricing then they will have...
OneStop Secondary rebates Reimbursment
True or False
You can find leakage data in the Where to go Guide.
False
Fill in the blank:
Avoid Sc _ _ p_ _d An _w_ _ s and portray emotion in your voice.
Scripted Answers
How many days will the customer have to wait for reimbursement if they do not have Dynamic pricing?
45 Days
Where do you find the where to go guide?
What percentage of Americans are more interested in purchasing a product or service from a friend or family member?
83%