Leathers
Our newest Vegan leather.
What is Cactus Leather?
SENREVE was founded in this year.
What is 2016?
Our Holiday Return Policy
What is items purchased from 11/1/21-12/14/21 can be returned until 1/14/22?
The chain accessory that has only ONE clasp on the end.
What is the Link Chain?
3 ways to Start Right.
What are:
Friendly enthusiastic greeting
Express appropriate appreciation or empathy
Make it personal with acknowledgements and affirmations
Make the customer feel like you care
Make the customer feel you are on their side and want to help
Make the customer feel good about their choices
Set a positive tone for the conversation
Make the customer like you
The lining and color all of our bags are made from.
What is a light blue/grey micro suede?
The two founders of SENREVE.
Who are Coral Chung and Wendy Wen?
4 exclusions from our Two Year Limited Warranty.
What are: Anything other than a true manufacturing quality/defect.
Includes: 3rd party purchases, wear/tear, human error, damage from pets, spills, products other than bags, etc?
FOUR bags that have 4 round feet on the bottom for stability.
What are the Midi Maestra. Mini Maestra, Fiore, and Mini Fiore bags?
3 ways to Paint the Picture
What are:
Share photos
Describe colors, textures, and other characteristic using full descriptive language
Use evocative words (ex: sophisticated, elegant, versatile, vibrant)
Help compare and contrast
Provide full, well-rounded answers
Our stiffest, most durable leather.
What is Mimosa?
The two words that SENREVE derives from.
What are sense and dream?
5 examples of items that cannot be returned for refund (under normal return policy, excluding quality issues).
What are: Face Masks, Customized items, Hand Painted items, Used items, HBR items, Archive Sale items, anything tagged with non-returnable or Final Sale, items past 30 day window?
Seven bags that can be worn as a backpack.
What are the Maestra family (3), the Alunna family (2), the Armonica bag (1), and the Circa bag (1)?
3 ways to Keep the Excitement Alive
What are:
Affirm the customer’s choices
Affirm and romance our products and brand whenever a product, color, collection, etc. is mentioned
Acknowledge and express excitement for notable events
Focus on what we can do vs. what we can’t
Our glossiest/shiniest leather.
The six attributes our Octopi symbolizes.
What are: diversity, intelligence, insight, complexity, vision, and versatility.
2 things we need to ask of the customer when they submit a Quality Inquiry.
What are: photos of all sides of the bag AND the number on the tag in the inside of the bag?
The only bag to come standard with both a leather strap AND a metal chain.
What is the Crossbody Bag?
The SPARKLES attributes:
Clearly outline next steps
State if anything else is required of the client
Summarize solutions
What are Solutions and Next Steps?
The leather we offer the largest variety of colorways.
What is Pebbled leather?
The FOUR countries SENREVE products come from.
What are Italy, Spain, China, and Vietnam?
Difference between Replacement vs Exchange.
What is:
An EXCHANGE is defined as 1 item going out and 1 item coming back (a swap). 1:1.
A REPLACEMENT is defined as only 1 item going out.
The 3 bags that can be worn as a belt bag.
What are the Aria belt bag, the Coda belt bag, and the Mini Armonica bag?
A specific scenario of Exceeds Expectations.
What is a scenario that falls under any of these:
Anticipate the customer’s next need or question - provide info before the customer asks!
Provide helpful information the customer didn’t even ask for (or know to ask for)
Give more than what you’re asked
Elevate your tone – use words of luxury!
Be proactive when offering solutions and assistance
Make the customer feel special (ex: one-time exception just for you)
Follow up whenever possible to ensure the customer is satisfied and has all needs met